Standard Form Contract - Terms and Conditions
This Standard Form Contract is effective from 10/11/2025 (version 3.6). All previous versions are cancelled.
TABLE OF CONTENTS
DEFINITIONS
PURPOSE AND OBJECT OF THE CONTRACT
CONCLUSION AND AMENDMENT OF CONTRACT
CONDUCT OF GAMES
PARTICIPATION IN THE GAMES
Creation of Electronic Player Account
Status of Electronic Player Account
Limits and Restrictions of Gaming Behaviour
Rewards - Loyalty Programs and Bonuses
Jackpot
Responsible Gambling/ Responsible Gaming
Exclusion of Players
Money Transfer
Withdrawals
Player Winnings Taxation
Certification of Profits
Cancellation of events, Participations and Transactions
Bet/Wager Confirmation
Settlement and Payouts
PERSONAL DATA
LIMITATION OF LIABILITY
CUSTOMER SERVICE
PLAYERS CONTACT
COMPLAINTS
INTELLECTUAL PROPERTY
DISPUTE RESOLUTION
EVIDENTIARY EFFECT
ASSIGNMENT
DURATION - TERMINATION OF CONTRACT
OTHER TERMS
1. DEFINITIONS
The following terms, as used hereinafter, when used with their first letter capitalized, shall have the following meanings:
(1) "Online Gaming License" or "License": The administrative license issued by the HGC for Organizing/Conducting Games. There are only two types of licenses: a) Type 1 License for conducting Online Betting and b) Type 2 License for Conducting Other Online Games.
(2) “Suitability License” or “SL”: It is the act of approving the Suitability of a person, in accordance with the provisions of the Gaming Regulation on the Suitability of Persons.
(3) “Anti-Money Laundering Authority”: Anti-Money Laundering Authority is the Authority for Combating Money Laundering of Article 47, L. 4557/2018 (A’ 139).
(4) "Unusual transaction or activity": The transaction or activity of paragraph 15, Article 3, L. 4557/2018 (A' 139).
(5) “Conduct”: Conduct is the conduct of a game of case s, Article 25 of the Law. When the provisions of this Contract provide for the concept of Conduct, they also imply the concept of Organization and vice versa.
(6) “Organization”: Organization is the organization of a game, according to case r, Article 25 of the Law. When the provisions of this Contract provide for the concept of Organization, they also imply the concept of Conduct and vice versa.
(7) “HGC” or “Authority”: HGC is the Hellenic Gaming Commission.
(8) "Electronic Player Account (EPA)" or "Your Electronic Account": the account of case o, Article 25 of the Law.
(9) “Website”: The website through which the License Holder conducts Gaming via the Internet, belongs to the License Holder and is required to have a domain name ending in .gr.
(10) "Regulation" or "Gaming Regulation": the decision of the Minister of Finance under number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
(11) “Anti-Money Laundering Regulation” is the decision of the HGC issued according to case f, par. 3 of Article 28, of L. 4002/2011.
(12) “Suitability”: The confirmation by the HGC or the License Holder on the existence of the qualifications and conditions for the issuance of a SL and/or Suitability Card, in accordance with the provisions of the Gaming Regulations on the Suitability of Persons.
(13) “Manufacturer”: The person that manufactures (indicatively studies, designs, assembles, creates, programs the Technical Means and Materials) and in any way provides to the License Holder any Technical Means and Materials and has been registered in the relevant registry kept by the HGC.
(14) “License Holder” or “Holder”: The legal entity that provides Gaming Organization and Conduct and which has been granted an Online Gaming License, in accordance with the provisions of the Law and the Regulation. Each Holder may be granted both types of Licenses. In this Contract, the License Holder is bet365.
(15) “Jackpot”: Any fixed or progressively increasing value or combination thereof awarded to Players, which is regulated by the Game Developer or the License Holder, at Game level or Game interface level or system level or any combination of the above.
(16) “Other Online Games”: According to case v, Article 25 of the Law, these are casino games, poker and its variants, offered online and conducted either live or with the use of a random number generator.
(17) "Means of Payment" / "Payment Method" is any Money Transfer, debit card, credit card, prepaid card, e-wallet, personalized device, cash and any other means used by the Player to deposit and disburse amounts when Gaming, according to the provisions in force.
(18) “Money Transfer”: Any transaction made through electronic means, by a Payment Service Provider on behalf of a payer. The purpose is to make money available to a beneficiary through a Payment Service Provider, regardless of whether the Payer’s Payment Service Provider and this of the beneficiary is the same person, including: a) credit transfer b) direct debit c) remittance services according to the defined in L. 4537/2018 (Α’ 84), as well as d) the transfer made using a payment card, any type of electronic money or any other personalized device with similar characteristics and functionality, in accordance with the provisions in force.
(19) "Non-cooperating States": The countries and jurisdictions of par. 3, Article 65, L. 4172/2013 (A’ 167), as well as the countries of paragraph 3 of Appendix II of Law 4557/2018 (GG A’ 139).
(20) “Law”: The law 4002/2011 (A' 180).
(21) “Game Guide” or “Guide”: The information posted on the Website by the License Holder in the Greek language and includes, per Game or Group of Games, all the necessary details for the Participation of the Players, the terms and conditions of the Games, as well as the odds table/profit distribution, where it exists.
(22) “Certification Body”: The certification body that operates a specialized laboratory (Test Lab) and that has been recognized by the HGC in accordance with the Gaming Regulation on the Suitability of Persons or a certification body accredited in accordance with the applicable European and/or international standards, by the Hellenic Accreditation System S.A. (E.SY.D.) or by accreditation bodies of other countries, with whom E.SY.D. has signed a mutual acknowledgment agreement.
(23) “Terms”: The terms of this Standard Form Contract.
(24) "Player" or "You" or any other reference in second person: You, as a natural person, that constitute the counterparty of bet365.
(25) “Gaming Activity”: The set of data related to Your Participation in Gaming.
(26) “Player Session” is the time period from the moment the Player is connected to his Online Account to the moment he is disconnected from it. The duration of the Player Session cannot exceed 24 hours.
(27) A Payment Service Provider is a credit or payment institution or an electronic money institution established and operating legally in Greece or in another Member State of the European Union or the European Economic Area, in accordance with the applicable provisions.
(28) "Certification": The approval for installation and commissioning of the Technical Means and Materials in terms of compliance with the Technical Specifications or the documentation of the equivalent of the technical and functional characteristics of a TMM with these specifications.
(29) “Personal Data Policy”: The corporate policy of the License Holder in relation to the personal data and information collected, in particular as to how the data and information are collected, the purpose and legal basis of their processing, the manner of use, disclosure, storage and protection of data and information, data subjects' rights and technical and organizational security measures.
(30) “Regulatory Framework”: all legislative and regulatory provisions, the terms of the Licenses, as well as the HGC’s Guidelines, which determine the conditions for the legal organization and conducting of Games in Greece.
(31) “Standard Form Contract” or “Contract”: This Contract, between bet365 and you, so you can legally participate in online gaming organized and conducted by bet365.
(32) “Participation”: The registration of a Player’s details/preferences in any Game and the validation thereof upon payment of a fee.
(33) “Affiliate”: The person who collaborates with the License Holder, for the promotion of specific Games, by placing links on their website, in order to attract more players to the website of the advertised License Holder for conducting online gambling, subject to the provisions of Article 35 of the Law, have received an SL by the HGC and are registered in the corresponding Registry.
(34) “Technical Means and Materials for Conducting Games”: The Certified, where necessary, means/material/machine, electronic/mechanic or electromechanical and electronic program (any type of software or computerized system), which is used, directly or indirectly, for the Organization and Conduct of Gaming Activities and which is related and/or affects and or determines and/or monitors and records the result of the Gaming Activities or generally the conduct of Gaming Activities.
(35) “Gaming” or “Games”: The Online Betting of case c, Article 25 of the Law and the Other Online Games of case k of Article 25 of the Law, which can be Organized and Conducted legally in the Greek territory by the License Holder through the website.
(36) “Responsible Gambling” / “Responsible Gaming”: All principles and obligations of the License Holder and the provisions of the Gaming Regulation and Guidelines of the HGC, aiming to ensure that any activity in the gambling sector be exercised in accordance with the provisions in force, in a socially responsible manner, to minimize the negative impact on Players due to their Participation in Gaming.
(37) "Suspicious transaction or activity": Any activity for which there are nuanced indications or suspicions of attempting to commit or committing the offenses of Article 2 of Law 4557/2018 (GG A’ 139) or involving the Player or the Actual Beneficiary in criminal activities, based on the evaluation of the Gaming Activity and Player, such as the nature of the Gaming Activity, the category of the Means of Payment, the frequency, complexity and amount of transaction, the use or not of cash, the profession, financial status, transactional behaviour, reputation, past and other key data that may characterize the transaction.
(38) “bet365”: a Malta registered company under the name "Lucky Stream Limited" with a company registration number of the Malta Business Register (MBR) "C53884" and whose registered office is Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120.
2. PURPOSE AND OBJECT OF THE CONTRACT
2.1. This Contract is concluded between bet365 and you in order for you to legally participate in online gambling by bet365. The object of the Contract is the writing of the rights and obligations of the contracting parties (i.e. bet365 and you), in accordance with the Regulatory Framework.
2.2 You understand and agree that in this Contract you are a counterparty to bet365, a Malta registered company under the name "Lucky Stream Limited" with company registration number "C53884" and whose registered office is at Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120 with Website bet365.gr (please visit our Contact Us page for more details). The Company is the holder of the Licenses with details: (a) HGC-000005-LH for Type 1 License to conduct online betting and (b) HGC-000006-LH for Type 2 License to Conduct Other Online Games. The above under "a" License allows bet365 to conduct online betting and is valid from 21/05/2021 until 21/05/2028. The above under "b" License allows bet365 to Conduct Other Online Games, as defined by the Law (i.e. casino, poker and gambling games), provided online and conducted either live or using a random number generator and is valid from 21/05/2021 until 21/05/2028. These two (2) Licenses were granted by the HGC in accordance with the Law and the decision of the Minister of Finance 79835 EX 2020/24.7.2020 (GG B' 3265), as amended. This Contract has been approved by the HGC pursuant to the decision number 24883/05.09.2024 of the HGC.
2.3 The purpose of this Contract is to regulate your Participation in the Games, in accordance with the applicable legal and regulatory framework for the organization and conduct of the Games. By accepting this Contract, you unreservedly agree to abide by its Terms, the Privacy Policy, the Cookies Policy and the Games Guides (listed below).
2.4. The website of the HGC website is: www.hgc.gov.gr.
2.5 Where you play any game, or place a bet or wager, using the Website, you accept and agree to be bound by the Guides, which apply to the applicable products available on the Website from time to time. The Gaming Guides can be found under the Help tab of the applicable section of the Website, or more specifically at:
(a) the Guides for Betting products are available by clicking here;
(b) the Guides for live Casino products are available by clicking here;
(c) the Guides for Poker products are available by clicking here; and
(d) the Guides for Other Online Games, of which the result is extracted by a random number generator (RNG) are available by clicking here.
3. CONCLUSION AND AMENDMENT OF CONTRACT
3.1 This Contract has been approved by the HGC. Any modification must be approved by the HGC.
3.2 This Contract and any amendment thereto are concluded once you accept its Terms. The acceptance of this Contract, as well as any amendment to it is made electronically, in an explicit manner which cannot be disputed.
3.3 In the event of an amendment to this Contract, bet365 will notify you, upon your first login to your Online Account, following the posting of the amended Contract, with specific reference to any changes made.
3.4 The acceptance of the amended Contract is made through the acceptance of its terms by You, upon your first connection to your Electronic Account that follows the posting of the amended Contract.
3.5 In the event that you do not accept the amended Contract, then this is terminated and the terms related to the termination are closed and the transactions are cleared, subject to the provisions of the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended, the Anti-Money Laundering Regulation and the relevant provisions.
4. CONDUCT OF GAMES
4.1 The Games, conducted by bet365 under the License of HGC Type 1 HGC-000005-LH, to Conduct Online Betting, betting on virtual events and, in general, bets on any event out of those mentioned in article 11 par. 1 of the decision under number 79835 EX 2020/24.7.2020 of the Ministry of Finance (GG B’ 3265), as amended. bet365 will not offer bets which are not lawfully offered, according to the Regulatory Framework including the bets mentioned in paragraphs 11.5 to 11.8 of the decision under number 79835 EX 2020/24.7.2020 of the Ministry of Finance (GG B’ 3265), as amended.
4.2 The Games conducted by bet365 under the License of HGC Type 2 HGC-000006-LH to Conduct Other Online Games are the following: casino games, live casino games, poker and its variations.
4.3 You understand that the specific rules for conducting each individual Game or Game category/group conducted by bet365 are included in the Gaming Guide, which you can read by clicking here. Elements, such as the environment for organizing and conducting betting events, the rules of the sports, the rules of Gaming, the categories of success, the chances of winning, the way of extracting the winning result, the minimum and maximum amount of participation, where applicable, the odds multipliers, the way of determining the betting odds, the commission (rake) that may be withheld by bet365 for the Participation, the way of calculating the tax on the winnings for an individual game or Group of Games, the Jackpot conditions, the way of displaying, etc. are described in the Game Guides.
4.4 You understand that your Participation in the Games implies the unconditional acceptance of the current, as per above, Game Guide, which you can read by clicking here, where you may find more information per Game or category/group of Games.
5. PARTICIPATION IN THE GAMES
5.1 Creation of Electronic Player Account
In order to be eligible to participate in the Online Gaming provided by bet365, you must be a natural person and accept the Terms of this Contract, while bet365 must create an Electronic Player Account for you. A unique bet365 Electronic Account is maintained for each Player and you participate in bet365 Games exclusively with this Account. The creation of multiple Electronic Accounts by the same Player and the management of their Electronic Account by third parties, are prohibited.
To create an Electronic Player Account, you must complete the relevant registration form available on the bet365 Website. Before completing the registration form, we recommend that you read carefully the Terms of this Contract, to be informed, among other things, about the following:
a. The data you are required to provide for the creation of an Electronic Player Account, in accordance with the provisions of the Anti-Money Laundering Regulation and bet365’s company policies. To register an account, you can do so here.
b. bet365 must refer to the registry of excluded persons, kept by bet365 itself and the HGC, in order to establish that you are not registered on either register. Any request for the creation of an Electronic Account is rejected if you are registered in the registry of excluded persons.
c. You are required to confirm the following statements in order to create an Electronic Player Account, in particular that:
aa. You have full legal capacity and there is no other obstacle for your participation in the Games.
bb. You are at least 21 years old.
cc. Your Participation in the Games is your free and independent personal choice and takes place without provocation or motivation.
dd. You have the obligation to use the Electronic Player Account exclusively on your behalf and not on behalf of a third party.
ee. You have the obligation to inform bet365, without undue delay, in case of change of any personal information provided at the time of registration and/or later.
ff. You have the necessary software and hardware for the use of the services and the receipt of updates and notifications from bet365.
bet365 reserves the right to ask for proof of age from you and block or close your Electronic Account until satisfactory documentation is provided, according to the Anti-Money Laundering Regulation. bet365 takes its responsibilities in respect of under age and Responsible Gambling very seriously.
d. That if you conclude this Contract, you realise, completely comprehend and accept that you will not be allowed:
aa. To create and/or use more than one Electronic Player Account.
bb. To use third party financial transactions, such as: bank account and/or debit and/or prepaid card etc.
cc. To make use of the services provided by bet365 outside the Greek territory.
dd. To attempt Participations, while in a state of temporary abstention / Time-Out or exclusion.
ee. To attempt or Participate in fixed games or to follow unfair or fraudulent practices including deliberately cheating or taking an unfair advantage. For the avoidance of doubt, this includes the use of automated or robotic software. As part of our automated or robotic activity prevention measures, we cap the number of daily logins.
ff. To use, develop, support or otherwise facilitate the use of any automated systems, devices, scripts, programs, robots, processes (including crawlers, browser plugins and add-ons or any other technology) or software to copy, scrape, and/or extract the whole or any part of the services provided by bet365, any information or data, records or other material on the services provided by bet365 or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures, APIs, background technology, software or code), or any other information or data on or contained within or as part of the services provided by bet365 and/or its source code (sometimes referred to as ‘screen scraping’ or ‘scraping’) or otherwise engage in, or procure, any form of circumvention measure against any technical measure deployed or used on any part of the services provided by bet365 to prevent the copying, scraping, or other misuse of the services provided by bet365 or any information or data, records or other material on the services provided by bet365.
gg. To reproduce material, information, data or content on or in the services provided by bet365 as part of text and data mining activities or for the purpose of training or otherwise developing or deploying an AI based system.
hh. To engage in, or assist, facilitate or procure any third party to engage in, any activity which is prohibited under these Terms (“Prohibited Activity”).
e. That if you conclude this Contract, you agree and accept that:
aa. You, in order to log into your Electronic Account and operate it, are required to use a unique Username, in combination with a secret Password. The combination of these elements is unique for You, is used to identify you, is a presumption of use of the services provided by bet365 and confirmation of acceptance of the terms of this Contract. Without prejudice to any additional identification-security measures when making electronic money transactions by the clearing payers or bet365’s software, demonstrates your willingness to make transactions in your name and confirms that your Participation in the Games is a product of your own will, without motivation or provocation by a third party.
bb. You must keep the information you use to log into your Electronic Account secure, use it secretly and change it periodically, and notify bet365 without undue delay as soon as you notice any loss or misuse.
cc. You are obliged to modify the login details of your Electronic Account whenever this is required by bet365, based on the security policy.
dd. The process of verifying your identity is repeated by bet365, whenever there are doubts about the validity, accuracy and/or completeness of the information provided.
ee. bet365, in a consistent and systematic manner, implements due diligence measures in accordance with the provisions of L. 4557/2018 , the Anti-Money Laundering Regulation and may take any appropriate action, including the blocking of your Electronic Account, the refusal to provide services or payments or the issuance of a certificate of winnings, where the terms of certification and verification of your identity are not satisfied, or if based on the data, risk analysis, policy and tools applied, ascertains or has serious indications or suspicions that they have been carried out or are being carried out or attempted or attempted to carried out Suspicious or Unusual transactions.
ff. bet365 may refuse the provision of services or payments or the issuance of a certificate of winnings, if it is established that you are a national of a country designated by the European Commission as high risk for money laundering and terrorist financing or belongs to Non-Cooperative States, or if you are included in the respective lists of the Authority, of the competent police, administrative and judicial authorities, where these lists exist and are accessible by bet365, as well as in the relevant for restrictive measures registries of the HGC or following a prosecutorial order or order of the Authority.
gg. bet365 uses special systems and tools to verify the details of the Players, which include the identification of the technical means and devices used for the Participation, as well as any other appropriate means, including the composition and evaluation of the patterns of the Gaming Activity.
hh. bet365 may apply systems and procedures of "strong Player identification" (Two factor Authentication, Strong Customer Authentication- 2FA, SCA), with equivalent power and efficiency to the relevant provisions of Directive (EU) 2015/2366 and using two (2) or more authentication elements related to: information and knowledge (an element that only the user knows, such as a password) and possession (an element that only the user possesses, such as an SMS One Time Password received to your mobile device) and a unique physical characteristic (an element that the user is, such as your fingerprint). These elements that are independent of each other, so that the breach of one does not jeopardize the credibility of the others.
ii. bet365 provides to You, through your Electronic Account, full access to information about the Account balance, the history of the Gaming Activity, including the Participations, winnings and losses, the deposits and withdrawals, as well as the other transactions that have taken place during your Participation.
jj. The records and data concerning your details, Gaming Activity and the transactions carried out through your Account, are kept by bet365 for ten (10) years, and are at the disposal of the HGC, as well as any other authority that acts within its competences, in compliance with the provisions on Protection of Personal Data and based on the relevant terms of this Contract of bet365.
kk. Transactions that exceed the respective monetary limits set by the Anti-Money Laundering Regulation, are carried out only if it is confirmed, before the transaction, that the payment account you declare really belongs to you.
ll. bet365 shall take appropriate measures to manage and reduce operational and safety risks associated with the services it provides and, in this context, implement effective incident management procedures, including the identification and classification of major incidents related to its operation and safety.
mm. bet365 reserves the right to conduct all necessary investigations into any suspected Prohibited Activity, and to take all actions considered necessary to protect bet365’s rights against any and all parties involved in the unauthorised use of the services provided by bet365 and/or Prohibited Activity, including using blocking technology if any scraping or copying of the services provided by bet365, or any information or data, records or other material on the services provided by bet365, is suspected.
nn. bet365 is not responsible for any damage that may be caused due to an act or omission on your part, which will lead to improper or incorrect use of your Electronic Account.
oo.The data and information provided to the Players through the Player's Electronic Account and the Website, such as Participations, sporting events, match schedules, odds, results, account balance, game behaviour information, etc., are provided only for the personal use of the Players and the distribution or commercial exploitation of such information is strictly prohibited.
pp. The information and data provided by bet365 do not constitute advice or recommendations to encourage or motivate any person to Participate in the Games conducted.
qq. You are prohibited from using the services for any purpose other than the Participation.
rr. In order to make your visit to the Website friendly, bet365 monitors the traffic with cookies received through your browser or bet365’ software (client software). In any case, you may refuse the placement and/or the continuous transmission of information contained in cookies, except those that at the reasonable discretion of bet365 are required for the legal, correct and easy provision and use of its services.
ss. bet365 reserves the right to refuse to open an Electronic Account for good reason and at its sole discretion.
tt. Your Participations in the Games conducted in the Website will stand if your Username and Password have been entered correctly or if your account has been accessed via Touch ID, Fingerprint log in or Face ID (whether or not authorised by you), subject to there being sufficient funds in your account.
uu. If you activate Touch ID, Fingerprint log in or Face ID and feel that a third party could be accessing your account via any of these methods then you should immediately disable Touch ID, Fingerprint log in, Face ID or/and the 'Keep me logged in' facility from all of your devices and Contact Us. You are responsible for the security of your device(s) and for all bets/wagers placed on your account and any other activities taking place on your account. We may request a list of devices used to access your account to ensure that no third parties have access to it.
5.2 Status of Electronic Player Account
This section of the Contract includes the terms of the Contract that describe the status in which the Electronic Player Account may fall, the reasons why the Electronic Account may be placed in this status and the effects that the situation has on the operation of the Account in which it has fallen. The Electronic Player Account may fall under the following statuses:5.2.1 Temporary Electronic Account
5.2.1 Temporary Electronic Account
You understand the following:
a. Upon its creation, your Electronic Account is put in a "Temporary" status, until the required data is submitted and verified, in accordance with the provisions of the Anti-Money Laundering Regulation and through which it must be verified that:
aa. The details of the person for whom the Electronic Account was created, correspond to a real person.
bb. The person for whom the Electronic Account was created is the same as the one who requested the registration.
cc. The person for whom the Electronic Account was created is actually the person whose details have been submitted, according to requirement 'aa'.
b. For as long as the Electronic Account is Temporary, You:
aa. Cannot deposit amounts that exceed, cumulatively, the limit applicable in this case provided for in the Anti-Money Laundering Regulation.
bb. Cannot withdraw funds, in accordance with the provisions of the Anti-Money Laundering Regulation.
c. If your Electronic Account is not finalized within the deadline stipulated in the Anti-Money Laundering Regulation, bet365 will Block it, shall stop accepting transactions with You, setting a deadline of (30 days) from the Block, in order for you to take the necessary steps and provide the necessary information for the certification and verification of your identity. If after the above additional thirty (30) days’ verification remains outstanding, bet365 shall close your account and only amounts up to the deposited amount will be permissible to be withdrawn, any winnings will not be payable, according to the Anti-Money Laundering Regulation. Once you provide the requested information, bet365 will activate your Electronic Account. If the above deadline elapses without action or if the information provided by you is still insufficient, bet365 will close your Electronic Account by settling its transactions with you in accordance with the Anti-Money Laundering Regulation.
5.2.2 Inactive Electronic Account
You understand that according to the decision 79835 EX 2020 / 24.7.2020 of the Minister of Finance (GG B' 3265), as amended, in case of permanent absence of Your Participation for a period of twelve (12) months, your Electronic Account will be placed in a state of "Inactive”.
At least thirty (30) days before the Account becomes Inactive, you will be informed that your Account will be entered in this status, as well and the following will be applied:
a. That for as long as the Account has been set to "Inactive":
aa. You will not be allowed to Participate in the Games.
bb. bet365 may impose maintenance fees on the Account, which will amount to €2 or 5% of your account balance at the time it is deemed Inactive (whichever is greater).
cc. You will continue to be able to manage your account and all the data and information contained or relating to you, as well as to access the services provided by bet365 excluding Participations.
b. That if a period of twelve (12) months has elapsed from the moment your Account became “Inactive”, during which the Account was not activated or, although activated, there were no Participations, bet365 will close the Account and terminate the contractual relationship with You. bet365 will as soon as possible and no longer than three (3) working days thereafter withdraw any account balance back to your last payment method where possible, or otherwise through a new payment method which you will declare, and which will be checked and verified, in accordance with the Anti-Money Laundering provisions.
c. That if you make at least one Participation during the period until the completion of the twelve (12) months, the status of Your Account will be removed from the "Inactive" status.
d. That after your Account becomes "Inactive", you have the following options:
aa. Request the closure of the Account and the termination of the contractual relationship by withdrawing any credit balance of your Account, after withholding any retention fees that have been imposed.
bb. Request the activation of your Account and the restoration of the possibility of conducting Participations. You understand that in this case, bet365 is obliged, based on the data kept, the risk analysis, the policy that applies and the tools it has, to make an assessment of whether the restoration of your Account to the previous condition presupposes the repetition the process of verifying your identity in accordance with the provisions of the Anti-Money Laundering Regulation.
5.2.3 Blocked Electronic Account
You understand that bet365 may Block your Electronic Account:
a. In case of your temporary abstention or temporary exclusion from the Games.
b. Following a prosecutor's order.
c. At the discretion of the HGC, if, from the data available to the Authority, there is a need to Block your Account to ensure the integrity of the Games and the observance of public order.
d. In bet365's reasoned judgment, if, on the basis of evidence, its risk analysis, corporate policy and/or the tools it implements, it identifies or has serious concerns or suspicions that suspicious or Unusual Transactions have taken place or are taking place or have been attempted or are being attempted or in case there is an attempt to affect the Games' integrity. In these situations, bet365 must take the necessary actions in accordance with L. 4557/2018 (A' 139) and the Anti-Money Laundering Regulation.
e. If there are other special reasons, such as cases where bet365 has objective and valid information of fraud, collusion or you have used the Website in a fraudulent or illegal manner. In any case, Blocking an Account is an extremely restrictive measure and should be imposed by bet365 sparingly, whilst providing reasons for doing so.
Moreover, bet365 would like to inform you that:
a. Your Participation in the Games and the deposit of amounts (deposit) using a Blocked Electronic Account is not allowed.
b. There are no fees on Blocked Electronic Accounts.
c. The Block is lifted when the reasons for its imposition cease to exist.
d. If the "Block" has not been lifted within twenty four (24) months from the date it was applied, bet365 will close the Electronic Account and terminate the contractual relationship with You.
e. In the event that during the imposition of a "Block" to an Electronic Account that is not temporary there are Participations that have not yet been settled, then their settlement will be settled as following: bet365 will pay to you any remaining balance out of your deposits. All your Participations which have not been settled at the time of Blocking will be cancelled.
f. In the event that you submit a withdrawal request during the imposition of a "Block" to an Electronic Account that is not temporary , then the request will be treated as follows, in compliance with the applicable provisions and the Anti-Money Laundering Regulation: bet365 will pay to you any remaining balance out of your deposits. All your Participations which have not been settled at the time of Blocking will be cancelled. Your request will be accepted, unless the withdrawal is contrary to the Regulatory Framework, to the more specific terms of this Contract, the Anti-Money Laundering Regulation, to the specific instructions of the HGC and/or the legally competent bodies and authorities.
bet365 decides to Block the Account based on objective, valid data and methodology and with sufficient justification. In any case, it shall block the Account if it receives an order to freeze it or special instructions from the HGC and/or the legally competent bodies and authorities.
Particular attention shall be paid by bet365 when Blocking your Account, assuming its use is not by you, but by third parties (account takeover), based on device or IP address detection tools, definition tools and evaluation of patterns of the gaming activity, submission of questions to the Player for identification of personal use of his Electronic Account, etc. or a combination of the above.
Any Participations using different access devices from different IP addresses do not prove that the Account has been used by a third party, but a clear indication can be evidenced especially when it appears that different devices are used within the same or short period of time from different geographical areas. To this end, bet365 can determine whether or not the Account is being used by you by applying additional player authentication methods (e.g. Two Factor Authentication, Strong Customer Authentication - 2FA, SCA, etc.). Moreover, bet365 may ask you to declare the devices you are using for your Participation in the Games and inform you that it will not accept transactions through devices that have not been declared.
Similarly, patterns of Gaming Activity are not in isolation sufficient proof or a sufficient indication that your Electronic Account is being used by a third party. bet365 must evaluate changes in gaming behaviour, in combination with other evidence, so that they can validly claim that your Account is being used or has been used by a third party. For example, the mere fact that a Player has decided to significantly increase the amount of his Participation cannot be characterized as unusual, or to choose a different type of Bet (e.g. "accumulator bet” instead of “single bet" or vice versa) and/or organization and/or sport and/or game, etc. do not sufficiently justify the imposition of a "Block", without at the same time bet365 substantiating with the required accuracy, adequacy, completeness and justification, its claim that your Account is being used or has been used by a third party.
5.2.4 Closed Electronic Account
bet365 will close your Account and put it in a "Closed" state, according to the decision of the Minister of Finance number 79835 EX 2020 / 24.7.2020 (B' 3265), as amended in the following cases:
a. Immediately upon submitting your request to close your Account.
b. Thirty (30) days after the expiration of the deadline for the completion of the certification and verification process of your identity, if the information provided by you has not been confirmed, in accordance with the provisions of the Anti-Money Laundering Regulation.
c. Immediately upon submission of your request for an indefinite period of exclusion from the Games.
d. If it has been found or if there are valid, reasoned and strong indications that part or all of the information provided by you for the creation of your Electronic Account is untrue or inaccurate.
e. If twelve (12) months have passed since your Account was Inactive.
f. f If twenty-four (24) months have passed since the Account was “Blocked”.
g. For other reasons such as suspicion of fraud, collusion or violation of the terms of this Contract etc.
bet365 will provide clear reasons and respective information and data which will justify its decision to close your Account.
You understand that:
a. You are not allowed to create a new Electronic Account before twelve (12) months have elapsed from your previous account closure, and that from this prohibition the case b’ above is excluded, provided that the above case d' does not occur.
b. The closure of your Electronic Player Account terminates the contractual relationship between you and bet365 and all the details of your transactions and Participations made using your Account, as well as any other item or data held by bet365 on the occasion and in execution of obligations of the parties in the context of the contractual relationship, are observed by it in the form, manner and for the time provided in the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the existing provisions.
c. If there is a credit balance in your Electronic Account, closing according to the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended, bet365 shall pay this balance to the account that has been declared as soon as possible and in any case, within three (3) working days after the closure of the Electronic Account, in compliance with the provisions of the Anti-Money Laundering Regulation.
d. In the event that at the closing of your Electronic Player Account your Account is "Temporary", no winnings are paid to you and bet365 shall clear the credit balance of your Account, subject to the provisions of the Anti-Money Laundering Regulation.
e. In the event that when closing your Electronic Player Account, bet365 knows or has serious indications or suspicions that the money in the Account, regardless of amount, constitute or are related to products of criminal activities or linked to the financing of terrorism, apply the relevant provisions of the provisions of L. 4557/2018 (A' 139) and Anti-Money Laundering Regulation.
5.3 Limits and Restrictions of Gaming Behaviour
This section of this Contract describes the Limits set in the Gaming Activity. The Limits are set either in the context of the compliance with the provisions of the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (GG B' 3265), as amended and the Instructions of the HGC or due to a special provision set out in more specific Terms of this Contract. Below are the following types of Limits:
5.3.1 Limits set by the Player (You):
The limits to be set by You, in accordance with the provisions of the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (B' 3265), as amended and this Contract, are the following:
a. monetary limit, in terms of the maximum deposit amount (Deposit Limit)
b. monetary limit, in terms of the maximum amount of loss (Loss Limit), and
c. time limit for the maximum time of Participation (time limit) in Other Online Games and in betting on virtual events, of which the result is determined by using a random number generator (Random Number Generator).
The above limits are set at a daily level, from 00:00:00 to 23:59:59 time of that calendar day, or weekly, from Sunday to Saturday, or monthly from the first day of the month to the last day of that month.
5.3.1.1 You comprehend the following regarding the functionality and expediency of setting the above limits:
a. That you are obliged to set the above limits, according to the number 79835 EX 2020/24.7.2020 decision of the Minister of Finance (GG B' 3265), as amended and the Principles of Responsible Gaming.
b. That you have to set the limits, guided by a prudent playing behaviour commensurate with your abilities and being aware of the dangers that your involvement with the Games entails.
c. That you can modify the above limits, after the period for which they were set, with the exception of the modification of existing limits to the strictest, which applies immediately.
d. That you will be notified with an information message from bet365 as soon as you exceed 80% of the case limit, according to the provisions of the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
e. That in case of termination of your Participation due to the maximum time limit being reached, you are not allowed to Participate in Games for the remaining time period until the expiry of the limit.
f. That in the event that with your forthcoming Participation, you will exceed the limit of the maximum amount of loss (Loss Limit), you are allowed to continue your Participation provided that, with the placement in which you will proceed, you will not exceed the maximum loss limit set.
g. That the above time limit, of your maximum time of Participation (time limit), is set at a daily level, from 00:00:00 to 23:59:59 time of that calendar day, or weekly, from Sunday to Saturday, or monthly from the first day of the month to the last day of that month.
h. That as Participation time is counted only the time of your actual Participation in Other Online Games, including virtual events, of which the result is determined by using a random number generator (Random Number Generator). The login time in the Website and/or the app, and/or the client software, without your active participation in Games (e.g. by placing a bet, wager etc) is not counted towards the calculation of the maximum Participation time limit.
When you register and accept the terms of this Contract, you are obliged, before you even Participate in the Games, to set in each limit a specific price of your choice. A “no limit” preference will not be allowed. bet365 ensures that you can enter the desired value for each limit. In the event that default values are used, the scale of these values is structured in a way that for you to have as many options as possible and to make sure that the Limit setting system useful and functional. In the event that you wish to set an amount not included in the options, you may select “Other” and enter your desired value.
With regard to the modification of a limit, it takes place after the period for which the specific limit has been set, unless it is a modification to a stricter one, which applies immediately. Thus, you understand, for example, that if you set a limit on a monthly basis and then modify it, the modification will take effect on the 1st day of the month following the one you modified that limit, unless it is a modification to a stricter limit, whereupon it applies immediately. Similarly, if you set a limit on a daily or weekly basis and then modify it, the modification will apply, respectively, from the next day on which you have modified that limit or from the 1st day of the week following that which you have modified it, unless it is a modification to a stricter limit, in which case it applies immediately.
5.3.2 Limits defined by the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
The limits set by the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended are the following:
a. The limit of twenty four (24) hours of the maximum duration of the Gaming Session.
You understand that this specific time limit operates, is calculated and applied independently of the time limit of the maximum participation time limit and that these two limits should not be confused with each other. For the calculation of the limit of twenty-four (24) hours maximum duration of the Gaming Session, the time is counted from the moment you log-in to the Website using the registration data (log in) and the time is calculated regardless of whether you Participate in the Games or simply browse the Website or remain connected to the game software (client software).
b. The limit of twenty (20) Euros is for the maximum amount of Participation in Other Online Games, the result of which is extracted with a random number generator (RNG).
You understand that this limit is applied per Game Cycle and its calculation is based on the minimum unit of participation ("bet", "denomination").
c. The limit of one hundred and forty thousand (140,000) Euros, as the maximum amount of profit in the Other Online Games, the result of which is extracted with a random number generator.
You understand that this limit applies per Game Cycle and for its calculation all the additional Game Rewards that may be provided are collected (e.g. Bonus rounds), excluding any Jackpot award.
d. The limit of five hundred thousand (500,000) Euro as the maximum amount of reward that can be awarded by a Jackpot.
You understand that this limit does not apply to prizes in Poker Games and/or variations of those held in the form of Poker Tournaments.
e. The limit of the maximum amount of profit per Bet, which may not exceed five hundred thousand (500,000) Euro except with the agreement of bet365 and the Player.
5.3.3 Limits and restrictions set by bet365.
bet365 may set individual limits for the amount of Participation and the maximum amount of profit per Bet or other Game up to the amount provided each time in the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended. The types or categories of these limits are specified in the Games Guide which you may find clicking here, and may relate to one or more of the following:
a. Participation amount limit.
The minimum amount per bet is 0,10 Euros
b. Maximum profit limit per Bet.
The Gaming Guide sets the individual limits of the maximum amount of profit per Betting event, sport and/or event up to five hundred thousand (500,000) Euros, which is the maximum limit set by decision 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended. The maximum winning amount per Bet applies to all Players. You understand that in the case of Participation in multiple choice Betting events for which there are different individual limits, at sport and/or organization level, the above limit is equal to the sum of the maximum individual limits set by the License Holder at sport and/or event level. bet365 implements a special acceptance procedure of your request to increase the maximum payout limit for a particular Betting event, provided that, with the increase, the Limit will not exceed the amount of five hundred thousand (500,000) Euros or the sum of the maximum individual limits set by the License Holder at sport and/or event level, in case there are different limits for each of them. Such request can be made via the bet365 Website.
c. You understand that bet365 has the right to unilaterally restrict your Gaming Activity (Participations, return of winnings) and/or the transactions (withdrawals) if it considers that there is a risk of illegal actions, based on factors, such as the amount of financial risk, the type of game, the frequency of Participations, the frequency and amounts of withdrawals from your Account, the amount of the expected return, the characteristics and qualities of you as a person (such as profession, financial status, gaming behaviour, reputation, past, facts and information on the basis of which your influence or that of your relatives or persons closely related to you can affect the outcome of already offered purchases, your relationship with other License Holders), the strong possibility of creating an unfair partnership between Players, information and data for the valid questioning of the inviolable character of an offered market etc.
d. You understand that bet365 has the right to limit the Gaming Activity (Participations, return of profits) and/or the transactions (withdrawals) during the implementation of the reward/loyalty programs that bet365 applies, according to the rules of these programs and provided that the Player participating in these programs has full knowledge of the rules and has consented in advance to their implementation.
e. You understand that bet365 has the right (but also the obligation) to limit your Gaming Activity (Participations, returns of profits) and/or the transactions (deposits/withdrawals), in the context of application of the Principles of the Responsible Gaming, if the information available shows you display a problematic playing behaviour.
5.4 Rewards - Loyalty Programs and Bonuses
You understand that:
a. bet365 may reward Players by implementing reward/loyalty programs, the terms and conditions of which are formulated and promoted, in compliance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
b. The terms and conditions of each program are applied in the same way to all Players who meet the conditions provided on a case-by-case basis for joining the program or any of its individual parts.
c. bet365 may at any time, at its sole discretion, remove or modify any program for any reason. Subject to the provisions of 'd' below, bet365 shall not change or revoke a reward that has already been granted.
d. bet365 may modify or revoke the reward already awarded if it is proven that you received this reward inadvertently or fraudulently knowing that you do not qualify or that the reward is likely to have been awarded on a transaction basis and/or practices carried out in violation of the law, users and transactional ethics, the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the Regulation on Anti-Money Laundering.
e. Where any term of an offer or promotion is breached or there is any evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments, Free Bets, refund payments, Bet Credits or any other promotional offer results in guaranteed player profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the enhanced payment, Free Bet, refund payment or Bet Credit element of such offers and/or void any bet funded by the Free Bet or Bet Credits.
5.5 Jackpot
You understand that:
a. Jackpot is any fixed or progressively increasing value or combination thereof awarded to Players, which is regulated by the Game Developer or bet365, at Game level or Game interface level or system level or any combination of the above.
b. It is not allowed for two or more License Holders to have a joint Jackpot.
c. The maximum reward limit that can be given by a Jackpot may not exceed the amount of five hundred thousand (500,000) Euros and any excess of the above amount, which has been collected based on the Participation of the Players, must be transferred to another Jackpot.
d. In any case of reduction of the amount accumulated based on the Participation of the Players or the repeal of the Jackpot, the amount of the impairment or the amount accumulated based on the Participation of the Players at the time of the repeal, must be transferred to another Jackpot within three (3) months from the date of the impairment or repeal.
e. A winning Player shall be informed of the odds of a Progressive Jackpot being awarded continuously until the end of the ongoing Game.
f. Information on the award of a Progressive Jackpot shall be provided to all Players participating in it at the time of the win in a manner comprehensible to you and regardless of the means you are using to access your Electronic Account.
g. Information on the amount of the Progressive Jackpot, as formulated after the prize is awarded, shall be provided to all Players participating in the Jackpot at that time, regardless of the medium used by each Player to access their Electronic Account.
h. In cases where a Progressive Jackpot is to be terminated (e.g. malfunction, loss of connectivity, unexpected termination), Players shall be given a clear indication that it is not working due to an imminent termination and cannot be won.
i. Reactivating a Progressive Jackpot from interruption shall be performed with exactly the same parameters as it was before.
j. If the Progressive Jackpot works in conjunction with another Game (e.g. base game) and the Return to Player requirement is met only when Progressive Jackpot contributions are included, the other Game is only available when the Progressive Jackpot is available.
k. With the Gaming Guide, which you can see here, you may be informed regarding the Jackpot features and the Progressive Jackpot, at least with regards to:
aa. The maximum prizes and/or time limits that may exist for Progressive Jackpot Features.
bb. The way in which the Progressive Jackpot is financed and determined.
cc. Whether there is a minimum entry fee for a Player to win a Progressive Jackpot.
dd. The rules that apply to simultaneous wins and payouts, in the event that multiple wins of a Progressive Jackpot occur at about the same time and there is no way to know which Jackpot happened first.
5.6 Responsible Gambling/ Responsible Gaming
You understand that bet365 applies the Principles of Responsible Gaming, based on a consistent and coherent strategy that has been developed to minimize the negative effects on Players from their Participation in the Games. In this context, you understand that bet365:
a. Ensures that the organization and conduct of the Games is reliable and safe, in accordance with the rules of public order, public interest and the applicable regulatory framework. In addition, when conducting the Games, persons under the age of 21 are excluded, as well as vulnerable social groups and the conduct of Games will not endanger public health, safety, legality and transparency of transactions.
b. Monitors and is constantly informed about the developments regarding the Principles of Responsible Gaming and problem gambling and utilizes the findings of modern research in this field.
c. Provides to all bet365 Websites a special section with information about Responsible Gaming which you may find here, where you can find, among others, information about the age at which someone is allowed to Participate in Gaming, how the Participation decisions should be made, what are the Principles of Responsible Gaming, what constitutes problem gambling behaviour, what are the harmful consequences and risks of overexposure to Gambling, what is the hotline for the provision of support consulting services, etc.
d. Develops a special methodology and tools for the evaluation of the Gaming Activity for each Player who Participates in the Games conducted, in order to identify and classify the risk of the development of the normal Gaming Activity of a Player to problem gaming behaviour.
e. Urges with discretion and confidentiality the Players to Participate in the Games according to their financial possibilities.
f. Discreetly and confidentially urges Players who show signs of problem gaming behaviour to take regular cooling-off periods or to temporarily abstain from Playing for twenty-four (24) hours, as provided in the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
g. Urges with discretion and confidentiality the Players who show problem gaming behaviour to proceed with their temporary or indefinite exclusion, in accordance with the provisions of decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
h. Makes available to Players and any interested party tools (tests) of self-assessment, regarding their attitude towards Gaming which you may find here and urges them to evaluate this attitude, at the same time informing that:
aa. The test is anonymous and accessible to everyone and can be done by anyone without the need to register (log up) or log in to the Website.
bb. Anyone interested can take the test at any time and as many times as they wish.
cc. The test is performed in a fully automated manner and the processing of the answers given to the interested party is absolutely necessary for the production of the results, which are available exclusively to the person conducting the self-assessment and are not collected, stored, disposed of or otherwise processed in the Holder's IT systems.
dd. Allows the interested party to store the test results locally on their device, indicating the date and time it was generated.
ee. In the event that, for any reason, the test is not completed, the interested party should repeat the process from the start.
i. Advises with discretion and confidentiality the Players who have problem gambling behaviour, to seek help by contacting special structures and counselling centres and/or rehabilitation.
j. Blocks the Player and closes the Electronic Account, based on a court decision or request of their legal guardian.
k. Has the right, in its reasoned judgment, to temporarily or indefinitely exclude the Player, if from the data of the Gaming Activity, the information it has and the relevant policy implemented, it becomes evident that the Player has problematic gaming behaviour and, despite its repeated urgings, the Player has not been excluded.
Under the terms of this Contract, you consent to the evaluation of your Playing Activity in order to apply the Principles of Responsible Gaming, and you are informed and understand that the relevant obligations of bet365 are imposed by the provisions in force and aim to protect both you and of society at large.
5.7 Exclusion of Players
With this Contract, bet365 informs you that you may, upon your request, temporarily withdraw or temporarily or indefinitely exclude you from your Participation in the Games, and that:
a. The application is submitted through your Electronic Player Account.
b. By submitting a request for temporary abstention (“Time-Out”), bet365 Blocks your Electronic Player Account and keeps it Blocked for twenty-four (24) hours.
c. By submitting a request for temporary exclusion, bet365 Blocks the Account for at least a month.
d. By submitting a request for exclusion of indefinite duration, bet365 blocks your Electronic Player Account and terminates the contractual relationship. bet365 informs you that the settlement is carried out in accordance with the provisions of paragraph 5.2.4. The re-creation of an Electronic Player Account can be carried out at your request and in accordance with the provisions of decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the Anti-Money Laundering Regulation, provided that at least twelve (12) months has elapsed from the start of the block and a new Contract is concluded.
e. In case of temporary or permanent exclusion, you, by accepting the terms of the Contract, provide your explicit consent for your registration to be added to the register of excluded persons kept by bet365, as well as in the register of excluded persons kept by the HGC.
f. Your registration in the registry of excluded players kept by the HGC will result in your exclusion from the Participation in the Games of all License Holders.
g. No deposits in your Electronic Player Account will be allowed before bet365 cross-references the player's information to which such Account corresponds with the information kept at HGC's Excluded Persons Registry.
h. bet365 or its Affiliates do not send any commercial communication material to Players in a state of temporary abstention, temporary or indefinite exclusion.
i. bet365 has the right, in its reasoned judgment, to temporarily or indefinitely exclude you, if from the data of the Gaming Activity, the information it has and the relevant policy that applied, it becomes evident that you display problematic gaming behaviour and, despite its repeated urgings, you are not excluding yourself.
j. bet365 urges and encourages you to seek help and support from a rehabilitation centre operating in Greece.
5.8 Money Transfer
You understand and accept that:
a. Payments of Participation and profit redemption arising from the Participation are only made to and from bet365, without the mediation of a third party, except for Payment Service Providers established and operating legally in Greece or in another Member State of the European Union or the European Union or the European Economic Area.
b. Deposits made into the Electronic Player Account are interest free.
c. The transfer of funds between Electronic Accounts is prohibited.
d. With the deposit of an amount by you in the Electronic Account, your full knowledge and explicit acceptance that this is done for the sole purpose of his Participation in the Games is presumed.
e. bet365 reserves the right to withhold funds from your Electronic Account corresponding to any charges and/or commissions, fees charged and general costs incurred, provided that these have been made known in advance to you and not in the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the existing provisions.
f. bet365 must, upon your request, send a report of the status of your Electronic Account to your registered email or postal address, within one (1) month and is obliged to include in this report all the Participations and financial transactions carried out during the reporting period, as well as sufficient information so that you can compare the requested data with the corresponding ones that you may keep.
g. Electronic Accounts that are "Inactive" and still have a credit balance are protected by technical and organizational security measures from illegal access to them or the illegal withdrawal of funds.
h. In the event that your Electronic Account incorrectly credits winnings that you are not entitled to, these amounts belong to bet365 and are deducted from your Electronic Account, after correcting the incorrect credit and providing you with detailed information, without the need for your cooperation. In the event that the balance of your Electronic Account is not sufficient to deduct the amount of money that was incorrectly credited, you owe the difference to bet365 and the latter has the right to withhold, without notifying you, any amount credited to your Electronic Account and up to the amount of the difference.
i. You may request the withdrawal of any credit balance of your Account, provided that all the necessary information may be requested from bet365 in order for the relevant procedures to be implemented in accordance with the provisions of the Anti-Money Laundering Regulation and the relevant provisions.
j. bet365 is responsible for ensuring the legality and validity of the transactions, to the extent that is appropriate to it and for this purpose, it must take every possible measure based on common knowledge, experience and perception, technological and/or functional, organizational, operational for the control of both deposits and withdrawals, even after their completion.
k. bet365 has the right to refuse and cancel the transaction, even after its completion, if they become aware of any evidence that reasonably justifies the questioning of its legality and validity, regardless of whether such information has been collected by it or falls into its knowledge from a person with whom it legally cooperates for the organization and conduct of the Games or by another, legally competent body or authority.
l. By accepting the Contract and the Privacy Policy, You expressly consent to the processing by bet365 of the data relating to your bank account number, in order to process the Financial Transactions between You and bet365, but also any verification of your identity, which you provide in the context of serving the purpose of the Contract.
m. bet365 sets the specific time within three (3) working days from the submission of the Player's withdrawal request, in which it undertakes to issue a relevant payment order, in compliance with the Anti-Money Laundering Regulation and the provisions in force.
n. bet365 has the right to provide you with the possibility of early redemption (Cash Out) of the Bet, in already made Betting purchases, defining, at its discretion, the value of the early redemption, which is offered to you each time.
o. Early redemption (Cash Out) of a Betting purchase, takes place only if you accept the early redemption through your Electronic Account, this acceptance cannot be revoked and constitutes your complete and unconditional resignation from the initial return of the early redeemed the subsequent outcome of the Betting event.
p. bet365 does not offer Games played in any currency other than Euros.
q. bet365 informs you that, if it finds that you have attempted or are attempting to make transactions or have made transactions through payment accounts to which you are not a beneficiary, it will cancel the transactions, prohibit any transactions and Participations with the use of these accounts, the capital deposited shall be refunded to the beneficiary of the payment account and no winnings will be paid.
5.9 Withdrawals
5.9.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder and bet365 will verify your identity before any withdrawal is completed.
5.9.2 Processing of withdrawals executed by clicking 'Withdraw' on the Website, subject to there being sufficient funds in your Electronic Player Account.
5.9.3 bet365 is committed to issuing a payment order within, the latest, three (3) working days from the submission of your withdrawal request. More information about withdrawals can be found here.
5.10 Player Winnings Taxation
You understand that any profits arising from your participation in the Games taxed, where appropriate, under the circumstances of L.2691/2001 (A' 266) "Ratification of the Tax Code Provisions inheritance, gift, dowry and Parental Benefits Profit from gambling", as the case may be. You understand that bet365 is obliged to withhold the tax corresponding to your profits and pay it to the Greek State.
For further information on how the withholding tax will be applied please see our Withholding Tax Help page.
5.11 Certification of Profits
You understand and accept that:
a. You have the right to receive, upon request, a certificate for the total winnings paid in the previous year of your request, under the conditions and procedure provided in the Anti-Money Laundering Regulation and bet365’s internal policy.
b. The certificate is issued only if your complete details are certified and verified in accordance with the Anti-Money Laundering Regulation and the existing provisions.
c. bet365 has the right to refuse to issue a certification of winnings, in accordance with L. 4557/2018 (A' 139) and Anti-Money Laundering Regulation.
The above applies proportionally to the issuance of a certificate of winnings in the case of creating an Electronic Roaming Account in accordance with the Anti-Money Laundering Regulation.
5.12 Cancellation of events, Participations and Transactions
5.12.1 You understand and agree that bet365 has a policy of cancelling Events and/or Participations and/or transactions and, in this context, either as a precautionary or repressive:
a. Examines and evaluates any element or information that comes to its knowledge and affects the integrity of the organization and conduct of an event.
b. Has the obligation to cancel the offer of events and/or to suspend the settlement of Participations and/or transactions related to cancelled offer:
aa. When it has sufficient evidence to challenge the inviolability of an offered market and/or when it has sufficient evidence that, on the occasion of the offer of that event, Suspicious or Unusual Transactions were carried out or are being attempted or are being attempted in accordance with the Anti-Money Laundering Regulation the existing provisions and/or when it has sufficient information to create an unfair partnership between Players or sufficient evidence from which it appears that the integrity of the Games is at stake.
bb. When it has sufficient information that the organization and/or conduct of the offered events took place in violation of the existing provisions or the rules of conduct of the Game provided in the Game Guide.
cc. By order of legally competent authorities.
dd. When bet365 has reasonable indications and information that you have used the Website in a way that constitutes a breach of any the Regulatory Framework and the terms of this present Contract.
c. May cancel the offer of events and/or suspend the settlement of Participations and transactions related to a cancelled offer, if it proves that a human or technical error has occurred in the offer of the event or in the acceptance of the Participations and related transactions (e.g. error of indication of the offered returns, error in odds, error of time of acceptance of the Participation, error of debiting or credit of the Electronic Account, etc.).
d. Implements the cancellation policy by treating the same or similar cases by taking the same or equivalent measures, against all Players who appear to fall within the scope of this policy.
e. Takes all necessary diligence and measures, so that the policy of cancellation of the offer of purchases and/or suspension of the settlement of the Participations and transactions related to the cancelled offer, is implemented in time and in a reasonable time from the occurrence of the facts and the knowledge of the reasons the relevant decisions.
f. Has the right to provide in the Game Guide special cases of cancellation of Participations due to violation of the rules of a Game or Group of Games, as well as to apply rules and procedures for redistribution of odds and winnings, when a cancellation of Participations by bet365 effects the odds of other Players who are not responsible for the actions justifying the relevant decisions.
5.12.2 Further, you understand and agree that:
a. All bets/wagers are placed at your own risk and discretion.
b. bet365 only accept bets/wagers made online (including via mobile device or downloadable applications on a mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.
c. It is your responsibility to ensure that the details of your bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled.
d. Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use.
5.13 Bet/Wager Confirmation
5.13.1 Bets/wagers will not be valid if there are insufficient funds in your account.
5.13.2 A bet/wager that you request will only be valid once accepted by bet365's servers. Each valid bet/wager will receive a unique transaction code. bet365 shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.
5.13.3 Notwithstanding the above, if bets/wagers are placed via a credit or debit card, they are not valid until bet365 has received payment in full. The bet/wager will be automatically void if bet365 has not received the payment prior to the relevant event commencing.
5.13.4 Should a dispute arise, you and bet365 agree that the bet365 transaction log database will be the valid source of reference.
5.14 Settlement and Payouts
5.14.1 The 'To Return' calculation available on the Website is for information purposes only, and all bets will be calculated using the stake/risk at the odds accepted. In multiple bets/parlays with a void selection(s) the 'To Return' figure is reduced accordingly.
5.14.2 Should a Player include a non-runner or void selection in a multiple bet/parlay, the bet will be settled on the remaining selections.
5.14.3 Winnings from settled bets/wagers are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and bet365 reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
5.14.4 Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, bet365 reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
5.14.5 In-Play betting: Where bet365 has reasons to believe that a bet is placed after the outcome of an event is has become known, or after the selected participant in the offered event or the team which has been selected by the player have already gained a material advantage as regards the outcome of the respective offering (e.g. a score, sending off for the other team etc.) bet365 reserves the right to void the bet, win or lose.
6. PERSONAL DATA
bet365 informs any interested party that a Privacy Policy is implemented, in accordance with the General Data Protection Regulation [Regulation (EU) 2016/679] and l.4624/2019 (137), which is made available on its Website.
The processing of personal data is carried out in accordance with the Privacy Policy and includes, but is not limited to, the purposes of the processing, the categories of data to be processed, the information that bet365 is required to provide to the data subject, identity and the details of the controller or his representative, the time of data storage, the rights of the subjects, the technical and organizational security measures and any other necessary arrangements, information and procedure, which the interested party is required to know. The contact details of the data protection officer and the competent supervisor of personal data are data.protection@bet365.com.
We hereby inform you that:
a. In the context of the organization and conduct of the Games, the legal basis for the processing of your personal data is the conclusion and execution of the Contract. Where necessary, your data may be subject to automated processing, including profiling.
b. By accepting the Privacy Policy, you are being informed and agree to the processing of your Personal Data in accordance with the terms there in here.
c. bet365 must comply with the General Data Protection Regulation [Regulation (EU) 2016/679] and L. 4624/2019 (A’ 137), to take the appropriate technical and organizational measures to prevent any illegal processing of the data and identify Players with technical or other means that can reasonably be used by third parties and to ensure that the company itself, any processors, as well as those who have a working, project or mandated relationship with it, do not disclose the identity of the persons they know to be participating in the Games or have made any profit or lost any amount of money from the Participation and do not disclose, for any reason, their personal data and information without the prior written consent of the data subject, unless such consent is required when the data are made available under the obligations of bet365 and those who maintain a working, project or order relationship with it, are subject to law.
d. When consent is required, you as the data subject have the right to revoke it at any time, however the revocation of the consent does not affect the legality of the processing based on the consent before its revocation.
e. You, as the data subject, are informed of any modification or extension of the purposes of the processing and the categories of data to be processed in order to consent again, otherwise this Contract is automatically terminated.
f. You, as the data subject, are obliged to immediately inform bet365, in the event that the data registered during your registration on the Website, have changed, either by updating the details of your Electronic Account, or by contacting bet365, subject to the provisions of the Anti-Money Laundering Regulation.
g. The HGC, as well as any other competent public body or authority, have access to and are allowed to process the data, when such processing is necessary for the performance of a task performed in the public interest or in the exercise of the public authority assigned to them.
h. You hereby acknowledge and agree that you have been informed of bet365’ Privacy Policy, otherwise this Contract may not be entered into.
7. LIMITATION OF LIABILITY
bet365 shall not be liable to you for problems, malfunctions, technical failures, failures of your equipment or software, interference or attempts to interfere with the network and its systems and components, which are not the result of gross negligence or fraud. bet365, its employees or its affiliates, shall not be liable for loss of profits caused by the interruption and / or cancellation of Events, for errors in data entry, storage and / or processing of registered data, for incomplete and inaccurately transmitted data, not subject to gross negligence or deceit of bet365, its employees or its affiliates.
7.1 bet365 does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in bet365's absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to bet365. bet365 will void any bet/wager where it determines in its absolute discretion that such betting/wagering has taken place.
7.2 Where the Website contains links to third party websites and resources, these links are provided for your information only. bet365 has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party's website, product or services.
7.3 bet365 will not be liable for any errors in respect of bets or wagers including where: (i) there is an Obvious Error in the relevant odds/spreads/handicap/totals/Cash Out amount displayed by bet365; (ii) bet365 continues to accept bets or wagers on closed or suspended markets; (iii) bet365 incorrectly calculates or pays a settlement amount, including where a bet is Cashed Out for the full settlement amount; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product, provided that all those instances above are not attributed to bet365 or its employees or its representatives / agents’ gross negligence or wilful misconduct.
7.4 Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the bet365 revised price. Where a revised price is deemed less than 1.001 then bets will be void.
7.5 Where there is sufficient time before the start of an event, bet365 will endeavour to contact the Player and may in our absolute discretion allow the option of cancelling the bet.
7.6 Incorrect Count/Line/Spread/Handicap/Total - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the count, line, spread, handicap or total taken at the bet365 revised price except for the following situations:
i) Where a revised price is deemed less than 1.001 then bets will be void.
ii) Any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.
7.7 Incorrect Cash Out Amount - Prior to the start of an event, In-Play or after the event, any bets that have been Cashed Out by the Player, where the Cash Out amount is incorrect (due to an error in the underlying price), will stand and be resettled at the correct amount.
Where a selection is Cashed Out following an incorrect result the selection will be resettled on the correct result.
8. CUSTOMER SERVICE
You understand that bet365 has set up and operates a dedicated customer service unit, which operates 24/7. You can communicate with bet365 via email, live chat or post. For further information please see our Contact Us page on the Website.
You can find here a list of frequently asked questions (FAQs), through which you can search for answers to frequently asked questions about the conditions of organization, conduct and Participation in the Games.
bet365 has an obligation to serve you and respond to your requests, questions and queries, in a timely and valid manner. You will be explicitly informed by bet365 in any case that the conversation with its customer service department is recorded, as well as in any case that the communication is followed by an evaluation of the service by You, in an automated or non-automated way.
For your communication with customer service, bet365 does not charge and you are only charged for the charges of the telecommunications provider you use. Alternatively, you may send your request in the following link without charge.
9. PLAYERS CONTACT
a. bet365 communicates with you and provides general information through posts and messages to your Electronic Account or with notifications to the e-mail address stated by you, during the creation of your Account or, the most recent email address You registered on your account.
b. The notification is considered to be received by you on the date of transmission.
c. You are not allowed to use more than one e-mail address at a time, either for Participation purposes or for information/notification purposes.
d. In order for bet365 to legally send commercial communication material to you, you must have previously accepted electronically the possibility of sending such material by a procedure separate from that provided for the acceptance of the Contract.
e. bet365 allows you to stop receiving commercial communication material at any time by revoking your consent at the following link
f. For the purposes of this Contract, the above communication of bet365 to You is stipulated to constitute written communication.
g. The legal and regulatory framework governing the conduct of Games is posted on HGC's website see here: https://www.hgc.gov.gr/index.php/nomiki-vivliothiki
10. COMPLAINTS
10.1. If you have any complaints, disputes or questions, you may contact us through the Contact Us page of the Website. We are available to respond to your queries 7 days per week and 365 days of the year. We shall consider any queries or requests you may have within a reasonable time and shall endeavour to provide a response to you within a timely manner. You may also contact us to leave feedback on our service.
10.2. Should you wish to make a complaint, you may do so by submitting a complaint via the Complaints section on our Complaints Procedure page. Please note that all complaints must be made within 48 hours of the day after the event took place, which gave rise to the complaint. When submitting your complaint, you must provide a copy of your Identity Card, Passport or equivalent document and include the following:
a. Full Name and father’s first name;
b. Date of birth;
c. Valid ID or Passport Number;
d. Full address of your permanent residence;
e. Email address and desired communication method;
f. A detailed description of the complaint (including details such as the time, event, the reasons you are invoking or/and the persons involved)
g. Evidence you may have in your possession in support of your complaint,
bet365 will not consider vague or ambiguous complaints or complaints which are submitted in an abusive way.
10.3 bet365 will examine your complaint and in all instances will update you in regards to your complaint within ten (10) days after its submission.
10.4. If you are unhappy with bet365's response, you may within 10 days’ request for the HGC to examine your complaint. Your respective request to the HGC shall be communicated by you to bet365, which shall communicate immediately to the HGC its reply and the complaint’s particulars.
11. INTELLECTUAL PROPERTY
a. bet365 and its group companies are the sole beneficiary of the trademark “bet365”, of the domain name and the content of the Website it has created. This information is protected by the applicable law and you do not acquire any intellectual property rights in it through the use of the Website and the provision of the services offered through it.
b. By accepting this Contract, you declare knowing that the above information constitutes the property of bet365 or its affiliates or third parties from whom bet365 has obtained a relevant license.
c. No one may reproduce, convert, store, copy, republish, upload, post, transmit or distribute by any means or manner, or include in any website or application, public or private system or electronic retrieval service including but not limited to text, graphics video, messages, code and/or software, the above intellectual property assets without prior express, written, consent of bet365.
d. The commercial use or exploitation, reproduction, conversion, storage, copying, republishing, uploading, posting, transmission or distribution in any medium or any way, display and use on any other website or application, public or private system or service of electronic retrieval, including but not limited to text, graphics, videos, messages, codes and/or software of the intellectual property assets are prohibited without the prior express and written consent of bet365.
12. DISPUTE RESOLUTION
a. All disputes arising out of or in connection with the Contract are the sole jurisdiction of the courts of Athens.
b. In the event of a complaint, dispute, disagreement or questioning arising out of or in connection with the Contract, bet365 and you must make every effort to settle the dispute amicably, in accordance with the provisions in force, after first notifying the HGC of the details and data relating to the dispute and announcing your intention for a friendly settlement.
c. Where no amicable settlement of the complaint or dispute is reached, the parties in this present Contract (i.e. bet365 and you) will contact one of the Alternative Dispute Resolution Bodies (ADRs) registered in relevant Registry, maintained in accordance with its provisions under Joint Ministerial Decision number 70330 MF/2015 (B' 1421), as it applies each time, after informing the HGC of the details and data relating to the complaint or dispute and at the same time disclosing bet365's and your intention to settle.
d. The HGC may prohibit the parties from settling the dispute amicably or addressing them to the Alternative Dispute Resolution Bodies (ADRs), if the evidence of the case shows that the outcome sought by settlement/resolution is contrary to or circumvents the existing provisions and conditions of the Contract.
e. The settlement/resolution reached does not invalidate the right of the parties to appeal to the competent courts, for the protection of their rights, unless they have waived this right.
f. The settlement reached between the parties does not invalidate the right of the HGC to carry out the inspections required by law and to impose the administrative sanctions provided for in the provisions in force.
13. EVIDENTIARY EFFECT
a. The Contracting Parties agree and accept that orders, data and transactions transmitted electronically via the Internet are automatically recorded in a file and provide a place of complete proof as to the time of registration and their content. Also, that the storage of your Participation in the Central Information System of bet365 constitutes a complete proof for all the data and information of the Gaming Activity.
b. The data registered in the Central Information System of bet365, as well as the books and data, published and kept for accounting or supervisory purposes in printed or electronic form, including copies and excerpts thereof, have full probative value as to the records they contain.
c. In case of an incorrect transfer order from or to your Electronic Account, you expressly waive the right to request the cancellation of the order and the legal deed drawn up accordingly.
14. ASSIGNMENT
You understand that it is expressly prohibited to assign or transfer any right and/or obligation arising from this Contract to any third party, natural or legal person.
15. DURATION - TERMINATION OF CONTRACT
a. The Contract lasts for as long as bet365 legally provides its services under the Licenses and you make legal use of these services, in accordance with the terms of the Contract and the applicable provisions.
b. This Contract may be terminated at any time without notice by the parties.
c. Termination of this Contract takes place either by your request to close your Electronic Account, a template of which is available on the bet365 Website at the following hyperlink here and which you can complete and submit electronically to the email address support-eng@customerservices365.com, or by closing your Electronic Account by bet365, in accordance with the terms of this Contract and the applicable provisions.
d. The termination must be sent to the counterparty and entails, from the date of its notification, the termination of the Contract, the closure and settlement of your Electronic Account, in accordance with the law.
The following terms of this Contract shall remain in force even after termination or dissolution in any way: 5, 6, 7, 11, 12, 14.
16. OTHER TERMS
a. The terms of this Contract, as well as the corporate policies and texts to which they refer, constitute the complete agreement of bet365 with you on the matters governed by the Contract and these policies.
b. For any matter not regulated by this Contract, the provisions in force, which shall prevail over any term of this Contract in conflict with them.
c. In the event that any term of this Contract is declared invalid or null, the validity or power of the remaining terms will not be affected.
d. bet365 is entitled, following the relevant approval of the HGC, to adjust a term, which may be considered invalid or null, in order to eliminate the reason for invalidity or lapse, but to preserve, as far as possible, its content.
e. This Contract is governed by Greek Law. Any dispute or tort that arises under the Contract or on its occasion, including any trial during enforcement or taking any precautionary measure, will be the exclusive jurisdiction of the Courts of Athens.
This Standard Form Contract is effective from 10/11/2025 (version 3.6). All previous versions are cancelled.
TABLE OF CONTENTS
DEFINITIONS
PURPOSE AND OBJECT OF THE CONTRACT
CONCLUSION AND AMENDMENT OF CONTRACT
CONDUCT OF GAMES
PARTICIPATION IN THE GAMES
Creation of Electronic Player Account
Status of Electronic Player Account
Limits and Restrictions of Gaming Behaviour
Rewards - Loyalty Programs and Bonuses
Jackpot
Responsible Gambling/ Responsible Gaming
Exclusion of Players
Money Transfer
Withdrawals
Player Winnings Taxation
Certification of Profits
Cancellation of events, Participations and Transactions
Bet/Wager Confirmation
Settlement and Payouts
PERSONAL DATA
LIMITATION OF LIABILITY
CUSTOMER SERVICE
PLAYERS CONTACT
COMPLAINTS
INTELLECTUAL PROPERTY
DISPUTE RESOLUTION
EVIDENTIARY EFFECT
ASSIGNMENT
DURATION - TERMINATION OF CONTRACT
OTHER TERMS
1. DEFINITIONS
The following terms, as used hereinafter, when used with their first letter capitalized, shall have the following meanings:
(1) "Online Gaming License" or "License": The administrative license issued by the HGC for Organizing/Conducting Games. There are only two types of licenses: a) Type 1 License for conducting Online Betting and b) Type 2 License for Conducting Other Online Games.
(2) “Suitability License” or “SL”: It is the act of approving the Suitability of a person, in accordance with the provisions of the Gaming Regulation on the Suitability of Persons.
(3) “Anti-Money Laundering Authority”: Anti-Money Laundering Authority is the Authority for Combating Money Laundering of Article 47, L. 4557/2018 (A’ 139).
(4) "Unusual transaction or activity": The transaction or activity of paragraph 15, Article 3, L. 4557/2018 (A' 139).
(5) “Conduct”: Conduct is the conduct of a game of case s, Article 25 of the Law. When the provisions of this Contract provide for the concept of Conduct, they also imply the concept of Organization and vice versa.
(6) “Organization”: Organization is the organization of a game, according to case r, Article 25 of the Law. When the provisions of this Contract provide for the concept of Organization, they also imply the concept of Conduct and vice versa.
(7) “HGC” or “Authority”: HGC is the Hellenic Gaming Commission.
(8) "Electronic Player Account (EPA)" or "Your Electronic Account": the account of case o, Article 25 of the Law.
(9) “Website”: The website through which the License Holder conducts Gaming via the Internet, belongs to the License Holder and is required to have a domain name ending in .gr.
(10) "Regulation" or "Gaming Regulation": the decision of the Minister of Finance under number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
(11) “Anti-Money Laundering Regulation” is the decision of the HGC issued according to case f, par. 3 of Article 28, of L. 4002/2011.
(12) “Suitability”: The confirmation by the HGC or the License Holder on the existence of the qualifications and conditions for the issuance of a SL and/or Suitability Card, in accordance with the provisions of the Gaming Regulations on the Suitability of Persons.
(13) “Manufacturer”: The person that manufactures (indicatively studies, designs, assembles, creates, programs the Technical Means and Materials) and in any way provides to the License Holder any Technical Means and Materials and has been registered in the relevant registry kept by the HGC.
(14) “License Holder” or “Holder”: The legal entity that provides Gaming Organization and Conduct and which has been granted an Online Gaming License, in accordance with the provisions of the Law and the Regulation. Each Holder may be granted both types of Licenses. In this Contract, the License Holder is bet365.
(15) “Jackpot”: Any fixed or progressively increasing value or combination thereof awarded to Players, which is regulated by the Game Developer or the License Holder, at Game level or Game interface level or system level or any combination of the above.
(16) “Other Online Games”: According to case v, Article 25 of the Law, these are casino games, poker and its variants, offered online and conducted either live or with the use of a random number generator.
(17) "Means of Payment" / "Payment Method" is any Money Transfer, debit card, credit card, prepaid card, e-wallet, personalized device, cash and any other means used by the Player to deposit and disburse amounts when Gaming, according to the provisions in force.
(18) “Money Transfer”: Any transaction made through electronic means, by a Payment Service Provider on behalf of a payer. The purpose is to make money available to a beneficiary through a Payment Service Provider, regardless of whether the Payer’s Payment Service Provider and this of the beneficiary is the same person, including: a) credit transfer b) direct debit c) remittance services according to the defined in L. 4537/2018 (Α’ 84), as well as d) the transfer made using a payment card, any type of electronic money or any other personalized device with similar characteristics and functionality, in accordance with the provisions in force.
(19) "Non-cooperating States": The countries and jurisdictions of par. 3, Article 65, L. 4172/2013 (A’ 167), as well as the countries of paragraph 3 of Appendix II of Law 4557/2018 (GG A’ 139).
(20) “Law”: The law 4002/2011 (A' 180).
(21) “Game Guide” or “Guide”: The information posted on the Website by the License Holder in the Greek language and includes, per Game or Group of Games, all the necessary details for the Participation of the Players, the terms and conditions of the Games, as well as the odds table/profit distribution, where it exists.
(22) “Certification Body”: The certification body that operates a specialized laboratory (Test Lab) and that has been recognized by the HGC in accordance with the Gaming Regulation on the Suitability of Persons or a certification body accredited in accordance with the applicable European and/or international standards, by the Hellenic Accreditation System S.A. (E.SY.D.) or by accreditation bodies of other countries, with whom E.SY.D. has signed a mutual acknowledgment agreement.
(23) “Terms”: The terms of this Standard Form Contract.
(24) "Player" or "You" or any other reference in second person: You, as a natural person, that constitute the counterparty of bet365.
(25) “Gaming Activity”: The set of data related to Your Participation in Gaming.
(26) “Player Session” is the time period from the moment the Player is connected to his Online Account to the moment he is disconnected from it. The duration of the Player Session cannot exceed 24 hours.
(27) A Payment Service Provider is a credit or payment institution or an electronic money institution established and operating legally in Greece or in another Member State of the European Union or the European Economic Area, in accordance with the applicable provisions.
(28) "Certification": The approval for installation and commissioning of the Technical Means and Materials in terms of compliance with the Technical Specifications or the documentation of the equivalent of the technical and functional characteristics of a TMM with these specifications.
(29) “Personal Data Policy”: The corporate policy of the License Holder in relation to the personal data and information collected, in particular as to how the data and information are collected, the purpose and legal basis of their processing, the manner of use, disclosure, storage and protection of data and information, data subjects' rights and technical and organizational security measures.
(30) “Regulatory Framework”: all legislative and regulatory provisions, the terms of the Licenses, as well as the HGC’s Guidelines, which determine the conditions for the legal organization and conducting of Games in Greece.
(31) “Standard Form Contract” or “Contract”: This Contract, between bet365 and you, so you can legally participate in online gaming organized and conducted by bet365.
(32) “Participation”: The registration of a Player’s details/preferences in any Game and the validation thereof upon payment of a fee.
(33) “Affiliate”: The person who collaborates with the License Holder, for the promotion of specific Games, by placing links on their website, in order to attract more players to the website of the advertised License Holder for conducting online gambling, subject to the provisions of Article 35 of the Law, have received an SL by the HGC and are registered in the corresponding Registry.
(34) “Technical Means and Materials for Conducting Games”: The Certified, where necessary, means/material/machine, electronic/mechanic or electromechanical and electronic program (any type of software or computerized system), which is used, directly or indirectly, for the Organization and Conduct of Gaming Activities and which is related and/or affects and or determines and/or monitors and records the result of the Gaming Activities or generally the conduct of Gaming Activities.
(35) “Gaming” or “Games”: The Online Betting of case c, Article 25 of the Law and the Other Online Games of case k of Article 25 of the Law, which can be Organized and Conducted legally in the Greek territory by the License Holder through the website.
(36) “Responsible Gambling” / “Responsible Gaming”: All principles and obligations of the License Holder and the provisions of the Gaming Regulation and Guidelines of the HGC, aiming to ensure that any activity in the gambling sector be exercised in accordance with the provisions in force, in a socially responsible manner, to minimize the negative impact on Players due to their Participation in Gaming.
(37) "Suspicious transaction or activity": Any activity for which there are nuanced indications or suspicions of attempting to commit or committing the offenses of Article 2 of Law 4557/2018 (GG A’ 139) or involving the Player or the Actual Beneficiary in criminal activities, based on the evaluation of the Gaming Activity and Player, such as the nature of the Gaming Activity, the category of the Means of Payment, the frequency, complexity and amount of transaction, the use or not of cash, the profession, financial status, transactional behaviour, reputation, past and other key data that may characterize the transaction.
(38) “bet365”: a Malta registered company under the name "Lucky Stream Limited" with a company registration number of the Malta Business Register (MBR) "C53884" and whose registered office is Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120.
2. PURPOSE AND OBJECT OF THE CONTRACT
2.1. This Contract is concluded between bet365 and you in order for you to legally participate in online gambling by bet365. The object of the Contract is the writing of the rights and obligations of the contracting parties (i.e. bet365 and you), in accordance with the Regulatory Framework.
2.2 You understand and agree that in this Contract you are a counterparty to bet365, a Malta registered company under the name "Lucky Stream Limited" with company registration number "C53884" and whose registered office is at Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120 with Website bet365.gr (please visit our Contact Us page for more details). The Company is the holder of the Licenses with details: (a) HGC-000005-LH for Type 1 License to conduct online betting and (b) HGC-000006-LH for Type 2 License to Conduct Other Online Games. The above under "a" License allows bet365 to conduct online betting and is valid from 21/05/2021 until 21/05/2028. The above under "b" License allows bet365 to Conduct Other Online Games, as defined by the Law (i.e. casino, poker and gambling games), provided online and conducted either live or using a random number generator and is valid from 21/05/2021 until 21/05/2028. These two (2) Licenses were granted by the HGC in accordance with the Law and the decision of the Minister of Finance 79835 EX 2020/24.7.2020 (GG B' 3265), as amended. This Contract has been approved by the HGC pursuant to the decision number 24883/05.09.2024 of the HGC.
2.3 The purpose of this Contract is to regulate your Participation in the Games, in accordance with the applicable legal and regulatory framework for the organization and conduct of the Games. By accepting this Contract, you unreservedly agree to abide by its Terms, the Privacy Policy, the Cookies Policy and the Games Guides (listed below).
2.4. The website of the HGC website is: www.hgc.gov.gr.
2.5 Where you play any game, or place a bet or wager, using the Website, you accept and agree to be bound by the Guides, which apply to the applicable products available on the Website from time to time. The Gaming Guides can be found under the Help tab of the applicable section of the Website, or more specifically at:
(a) the Guides for Betting products are available by clicking here;
(b) the Guides for live Casino products are available by clicking here;
(c) the Guides for Poker products are available by clicking here; and
(d) the Guides for Other Online Games, of which the result is extracted by a random number generator (RNG) are available by clicking here.
3. CONCLUSION AND AMENDMENT OF CONTRACT
3.1 This Contract has been approved by the HGC. Any modification must be approved by the HGC.
3.2 This Contract and any amendment thereto are concluded once you accept its Terms. The acceptance of this Contract, as well as any amendment to it is made electronically, in an explicit manner which cannot be disputed.
3.3 In the event of an amendment to this Contract, bet365 will notify you, upon your first login to your Online Account, following the posting of the amended Contract, with specific reference to any changes made.
3.4 The acceptance of the amended Contract is made through the acceptance of its terms by You, upon your first connection to your Electronic Account that follows the posting of the amended Contract.
3.5 In the event that you do not accept the amended Contract, then this is terminated and the terms related to the termination are closed and the transactions are cleared, subject to the provisions of the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended, the Anti-Money Laundering Regulation and the relevant provisions.
4. CONDUCT OF GAMES
4.1 The Games, conducted by bet365 under the License of HGC Type 1 HGC-000005-LH, to Conduct Online Betting, betting on virtual events and, in general, bets on any event out of those mentioned in article 11 par. 1 of the decision under number 79835 EX 2020/24.7.2020 of the Ministry of Finance (GG B’ 3265), as amended. bet365 will not offer bets which are not lawfully offered, according to the Regulatory Framework including the bets mentioned in paragraphs 11.5 to 11.8 of the decision under number 79835 EX 2020/24.7.2020 of the Ministry of Finance (GG B’ 3265), as amended.
4.2 The Games conducted by bet365 under the License of HGC Type 2 HGC-000006-LH to Conduct Other Online Games are the following: casino games, live casino games, poker and its variations.
4.3 You understand that the specific rules for conducting each individual Game or Game category/group conducted by bet365 are included in the Gaming Guide, which you can read by clicking here. Elements, such as the environment for organizing and conducting betting events, the rules of the sports, the rules of Gaming, the categories of success, the chances of winning, the way of extracting the winning result, the minimum and maximum amount of participation, where applicable, the odds multipliers, the way of determining the betting odds, the commission (rake) that may be withheld by bet365 for the Participation, the way of calculating the tax on the winnings for an individual game or Group of Games, the Jackpot conditions, the way of displaying, etc. are described in the Game Guides.
4.4 You understand that your Participation in the Games implies the unconditional acceptance of the current, as per above, Game Guide, which you can read by clicking here, where you may find more information per Game or category/group of Games.
5. PARTICIPATION IN THE GAMES
5.1 Creation of Electronic Player Account
In order to be eligible to participate in the Online Gaming provided by bet365, you must be a natural person and accept the Terms of this Contract, while bet365 must create an Electronic Player Account for you. A unique bet365 Electronic Account is maintained for each Player and you participate in bet365 Games exclusively with this Account. The creation of multiple Electronic Accounts by the same Player and the management of their Electronic Account by third parties, are prohibited.
To create an Electronic Player Account, you must complete the relevant registration form available on the bet365 Website. Before completing the registration form, we recommend that you read carefully the Terms of this Contract, to be informed, among other things, about the following:
a. The data you are required to provide for the creation of an Electronic Player Account, in accordance with the provisions of the Anti-Money Laundering Regulation and bet365’s company policies. To register an account, you can do so here.
b. bet365 must refer to the registry of excluded persons, kept by bet365 itself and the HGC, in order to establish that you are not registered on either register. Any request for the creation of an Electronic Account is rejected if you are registered in the registry of excluded persons.
c. You are required to confirm the following statements in order to create an Electronic Player Account, in particular that:
aa. You have full legal capacity and there is no other obstacle for your participation in the Games.
bb. You are at least 21 years old.
cc. Your Participation in the Games is your free and independent personal choice and takes place without provocation or motivation.
dd. You have the obligation to use the Electronic Player Account exclusively on your behalf and not on behalf of a third party.
ee. You have the obligation to inform bet365, without undue delay, in case of change of any personal information provided at the time of registration and/or later.
ff. You have the necessary software and hardware for the use of the services and the receipt of updates and notifications from bet365.
bet365 reserves the right to ask for proof of age from you and block or close your Electronic Account until satisfactory documentation is provided, according to the Anti-Money Laundering Regulation. bet365 takes its responsibilities in respect of under age and Responsible Gambling very seriously.
d. That if you conclude this Contract, you realise, completely comprehend and accept that you will not be allowed:
aa. To create and/or use more than one Electronic Player Account.
bb. To use third party financial transactions, such as: bank account and/or debit and/or prepaid card etc.
cc. To make use of the services provided by bet365 outside the Greek territory.
dd. To attempt Participations, while in a state of temporary abstention / Time-Out or exclusion.
ee. To attempt or Participate in fixed games or to follow unfair or fraudulent practices including deliberately cheating or taking an unfair advantage. For the avoidance of doubt, this includes the use of automated or robotic software. As part of our automated or robotic activity prevention measures, we cap the number of daily logins.
ff. To use, develop, support or otherwise facilitate the use of any automated systems, devices, scripts, programs, robots, processes (including crawlers, browser plugins and add-ons or any other technology) or software to copy, scrape, and/or extract the whole or any part of the services provided by bet365, any information or data, records or other material on the services provided by bet365 or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures, APIs, background technology, software or code), or any other information or data on or contained within or as part of the services provided by bet365 and/or its source code (sometimes referred to as ‘screen scraping’ or ‘scraping’) or otherwise engage in, or procure, any form of circumvention measure against any technical measure deployed or used on any part of the services provided by bet365 to prevent the copying, scraping, or other misuse of the services provided by bet365 or any information or data, records or other material on the services provided by bet365.
gg. To reproduce material, information, data or content on or in the services provided by bet365 as part of text and data mining activities or for the purpose of training or otherwise developing or deploying an AI based system.
hh. To engage in, or assist, facilitate or procure any third party to engage in, any activity which is prohibited under these Terms (“Prohibited Activity”).
e. That if you conclude this Contract, you agree and accept that:
aa. You, in order to log into your Electronic Account and operate it, are required to use a unique Username, in combination with a secret Password. The combination of these elements is unique for You, is used to identify you, is a presumption of use of the services provided by bet365 and confirmation of acceptance of the terms of this Contract. Without prejudice to any additional identification-security measures when making electronic money transactions by the clearing payers or bet365’s software, demonstrates your willingness to make transactions in your name and confirms that your Participation in the Games is a product of your own will, without motivation or provocation by a third party.
bb. You must keep the information you use to log into your Electronic Account secure, use it secretly and change it periodically, and notify bet365 without undue delay as soon as you notice any loss or misuse.
cc. You are obliged to modify the login details of your Electronic Account whenever this is required by bet365, based on the security policy.
dd. The process of verifying your identity is repeated by bet365, whenever there are doubts about the validity, accuracy and/or completeness of the information provided.
ee. bet365, in a consistent and systematic manner, implements due diligence measures in accordance with the provisions of L. 4557/2018 , the Anti-Money Laundering Regulation and may take any appropriate action, including the blocking of your Electronic Account, the refusal to provide services or payments or the issuance of a certificate of winnings, where the terms of certification and verification of your identity are not satisfied, or if based on the data, risk analysis, policy and tools applied, ascertains or has serious indications or suspicions that they have been carried out or are being carried out or attempted or attempted to carried out Suspicious or Unusual transactions.
ff. bet365 may refuse the provision of services or payments or the issuance of a certificate of winnings, if it is established that you are a national of a country designated by the European Commission as high risk for money laundering and terrorist financing or belongs to Non-Cooperative States, or if you are included in the respective lists of the Authority, of the competent police, administrative and judicial authorities, where these lists exist and are accessible by bet365, as well as in the relevant for restrictive measures registries of the HGC or following a prosecutorial order or order of the Authority.
gg. bet365 uses special systems and tools to verify the details of the Players, which include the identification of the technical means and devices used for the Participation, as well as any other appropriate means, including the composition and evaluation of the patterns of the Gaming Activity.
hh. bet365 may apply systems and procedures of "strong Player identification" (Two factor Authentication, Strong Customer Authentication- 2FA, SCA), with equivalent power and efficiency to the relevant provisions of Directive (EU) 2015/2366 and using two (2) or more authentication elements related to: information and knowledge (an element that only the user knows, such as a password) and possession (an element that only the user possesses, such as an SMS One Time Password received to your mobile device) and a unique physical characteristic (an element that the user is, such as your fingerprint). These elements that are independent of each other, so that the breach of one does not jeopardize the credibility of the others.
ii. bet365 provides to You, through your Electronic Account, full access to information about the Account balance, the history of the Gaming Activity, including the Participations, winnings and losses, the deposits and withdrawals, as well as the other transactions that have taken place during your Participation.
jj. The records and data concerning your details, Gaming Activity and the transactions carried out through your Account, are kept by bet365 for ten (10) years, and are at the disposal of the HGC, as well as any other authority that acts within its competences, in compliance with the provisions on Protection of Personal Data and based on the relevant terms of this Contract of bet365.
kk. Transactions that exceed the respective monetary limits set by the Anti-Money Laundering Regulation, are carried out only if it is confirmed, before the transaction, that the payment account you declare really belongs to you.
ll. bet365 shall take appropriate measures to manage and reduce operational and safety risks associated with the services it provides and, in this context, implement effective incident management procedures, including the identification and classification of major incidents related to its operation and safety.
mm. bet365 reserves the right to conduct all necessary investigations into any suspected Prohibited Activity, and to take all actions considered necessary to protect bet365’s rights against any and all parties involved in the unauthorised use of the services provided by bet365 and/or Prohibited Activity, including using blocking technology if any scraping or copying of the services provided by bet365, or any information or data, records or other material on the services provided by bet365, is suspected.
nn. bet365 is not responsible for any damage that may be caused due to an act or omission on your part, which will lead to improper or incorrect use of your Electronic Account.
oo.The data and information provided to the Players through the Player's Electronic Account and the Website, such as Participations, sporting events, match schedules, odds, results, account balance, game behaviour information, etc., are provided only for the personal use of the Players and the distribution or commercial exploitation of such information is strictly prohibited.
pp. The information and data provided by bet365 do not constitute advice or recommendations to encourage or motivate any person to Participate in the Games conducted.
qq. You are prohibited from using the services for any purpose other than the Participation.
rr. In order to make your visit to the Website friendly, bet365 monitors the traffic with cookies received through your browser or bet365’ software (client software). In any case, you may refuse the placement and/or the continuous transmission of information contained in cookies, except those that at the reasonable discretion of bet365 are required for the legal, correct and easy provision and use of its services.
ss. bet365 reserves the right to refuse to open an Electronic Account for good reason and at its sole discretion.
tt. Your Participations in the Games conducted in the Website will stand if your Username and Password have been entered correctly or if your account has been accessed via Touch ID, Fingerprint log in or Face ID (whether or not authorised by you), subject to there being sufficient funds in your account.
uu. If you activate Touch ID, Fingerprint log in or Face ID and feel that a third party could be accessing your account via any of these methods then you should immediately disable Touch ID, Fingerprint log in, Face ID or/and the 'Keep me logged in' facility from all of your devices and Contact Us. You are responsible for the security of your device(s) and for all bets/wagers placed on your account and any other activities taking place on your account. We may request a list of devices used to access your account to ensure that no third parties have access to it.
5.2 Status of Electronic Player Account
This section of the Contract includes the terms of the Contract that describe the status in which the Electronic Player Account may fall, the reasons why the Electronic Account may be placed in this status and the effects that the situation has on the operation of the Account in which it has fallen. The Electronic Player Account may fall under the following statuses:5.2.1 Temporary Electronic Account
5.2.1 Temporary Electronic Account
You understand the following:
a. Upon its creation, your Electronic Account is put in a "Temporary" status, until the required data is submitted and verified, in accordance with the provisions of the Anti-Money Laundering Regulation and through which it must be verified that:
aa. The details of the person for whom the Electronic Account was created, correspond to a real person.
bb. The person for whom the Electronic Account was created is the same as the one who requested the registration.
cc. The person for whom the Electronic Account was created is actually the person whose details have been submitted, according to requirement 'aa'.
b. For as long as the Electronic Account is Temporary, You:
aa. Cannot deposit amounts that exceed, cumulatively, the limit applicable in this case provided for in the Anti-Money Laundering Regulation.
bb. Cannot withdraw funds, in accordance with the provisions of the Anti-Money Laundering Regulation.
c. If your Electronic Account is not finalized within the deadline stipulated in the Anti-Money Laundering Regulation, bet365 will Block it, shall stop accepting transactions with You, setting a deadline of (30 days) from the Block, in order for you to take the necessary steps and provide the necessary information for the certification and verification of your identity. If after the above additional thirty (30) days’ verification remains outstanding, bet365 shall close your account and only amounts up to the deposited amount will be permissible to be withdrawn, any winnings will not be payable, according to the Anti-Money Laundering Regulation. Once you provide the requested information, bet365 will activate your Electronic Account. If the above deadline elapses without action or if the information provided by you is still insufficient, bet365 will close your Electronic Account by settling its transactions with you in accordance with the Anti-Money Laundering Regulation.
5.2.2 Inactive Electronic Account
You understand that according to the decision 79835 EX 2020 / 24.7.2020 of the Minister of Finance (GG B' 3265), as amended, in case of permanent absence of Your Participation for a period of twelve (12) months, your Electronic Account will be placed in a state of "Inactive”.
At least thirty (30) days before the Account becomes Inactive, you will be informed that your Account will be entered in this status, as well and the following will be applied:
a. That for as long as the Account has been set to "Inactive":
aa. You will not be allowed to Participate in the Games.
bb. bet365 may impose maintenance fees on the Account, which will amount to €2 or 5% of your account balance at the time it is deemed Inactive (whichever is greater).
cc. You will continue to be able to manage your account and all the data and information contained or relating to you, as well as to access the services provided by bet365 excluding Participations.
b. That if a period of twelve (12) months has elapsed from the moment your Account became “Inactive”, during which the Account was not activated or, although activated, there were no Participations, bet365 will close the Account and terminate the contractual relationship with You. bet365 will as soon as possible and no longer than three (3) working days thereafter withdraw any account balance back to your last payment method where possible, or otherwise through a new payment method which you will declare, and which will be checked and verified, in accordance with the Anti-Money Laundering provisions.
c. That if you make at least one Participation during the period until the completion of the twelve (12) months, the status of Your Account will be removed from the "Inactive" status.
d. That after your Account becomes "Inactive", you have the following options:
aa. Request the closure of the Account and the termination of the contractual relationship by withdrawing any credit balance of your Account, after withholding any retention fees that have been imposed.
bb. Request the activation of your Account and the restoration of the possibility of conducting Participations. You understand that in this case, bet365 is obliged, based on the data kept, the risk analysis, the policy that applies and the tools it has, to make an assessment of whether the restoration of your Account to the previous condition presupposes the repetition the process of verifying your identity in accordance with the provisions of the Anti-Money Laundering Regulation.
5.2.3 Blocked Electronic Account
You understand that bet365 may Block your Electronic Account:
a. In case of your temporary abstention or temporary exclusion from the Games.
b. Following a prosecutor's order.
c. At the discretion of the HGC, if, from the data available to the Authority, there is a need to Block your Account to ensure the integrity of the Games and the observance of public order.
d. In bet365's reasoned judgment, if, on the basis of evidence, its risk analysis, corporate policy and/or the tools it implements, it identifies or has serious concerns or suspicions that suspicious or Unusual Transactions have taken place or are taking place or have been attempted or are being attempted or in case there is an attempt to affect the Games' integrity. In these situations, bet365 must take the necessary actions in accordance with L. 4557/2018 (A' 139) and the Anti-Money Laundering Regulation.
e. If there are other special reasons, such as cases where bet365 has objective and valid information of fraud, collusion or you have used the Website in a fraudulent or illegal manner. In any case, Blocking an Account is an extremely restrictive measure and should be imposed by bet365 sparingly, whilst providing reasons for doing so.
Moreover, bet365 would like to inform you that:
a. Your Participation in the Games and the deposit of amounts (deposit) using a Blocked Electronic Account is not allowed.
b. There are no fees on Blocked Electronic Accounts.
c. The Block is lifted when the reasons for its imposition cease to exist.
d. If the "Block" has not been lifted within twenty four (24) months from the date it was applied, bet365 will close the Electronic Account and terminate the contractual relationship with You.
e. In the event that during the imposition of a "Block" to an Electronic Account that is not temporary there are Participations that have not yet been settled, then their settlement will be settled as following: bet365 will pay to you any remaining balance out of your deposits. All your Participations which have not been settled at the time of Blocking will be cancelled.
f. In the event that you submit a withdrawal request during the imposition of a "Block" to an Electronic Account that is not temporary , then the request will be treated as follows, in compliance with the applicable provisions and the Anti-Money Laundering Regulation: bet365 will pay to you any remaining balance out of your deposits. All your Participations which have not been settled at the time of Blocking will be cancelled. Your request will be accepted, unless the withdrawal is contrary to the Regulatory Framework, to the more specific terms of this Contract, the Anti-Money Laundering Regulation, to the specific instructions of the HGC and/or the legally competent bodies and authorities.
bet365 decides to Block the Account based on objective, valid data and methodology and with sufficient justification. In any case, it shall block the Account if it receives an order to freeze it or special instructions from the HGC and/or the legally competent bodies and authorities.
Particular attention shall be paid by bet365 when Blocking your Account, assuming its use is not by you, but by third parties (account takeover), based on device or IP address detection tools, definition tools and evaluation of patterns of the gaming activity, submission of questions to the Player for identification of personal use of his Electronic Account, etc. or a combination of the above.
Any Participations using different access devices from different IP addresses do not prove that the Account has been used by a third party, but a clear indication can be evidenced especially when it appears that different devices are used within the same or short period of time from different geographical areas. To this end, bet365 can determine whether or not the Account is being used by you by applying additional player authentication methods (e.g. Two Factor Authentication, Strong Customer Authentication - 2FA, SCA, etc.). Moreover, bet365 may ask you to declare the devices you are using for your Participation in the Games and inform you that it will not accept transactions through devices that have not been declared.
Similarly, patterns of Gaming Activity are not in isolation sufficient proof or a sufficient indication that your Electronic Account is being used by a third party. bet365 must evaluate changes in gaming behaviour, in combination with other evidence, so that they can validly claim that your Account is being used or has been used by a third party. For example, the mere fact that a Player has decided to significantly increase the amount of his Participation cannot be characterized as unusual, or to choose a different type of Bet (e.g. "accumulator bet” instead of “single bet" or vice versa) and/or organization and/or sport and/or game, etc. do not sufficiently justify the imposition of a "Block", without at the same time bet365 substantiating with the required accuracy, adequacy, completeness and justification, its claim that your Account is being used or has been used by a third party.
5.2.4 Closed Electronic Account
bet365 will close your Account and put it in a "Closed" state, according to the decision of the Minister of Finance number 79835 EX 2020 / 24.7.2020 (B' 3265), as amended in the following cases:
a. Immediately upon submitting your request to close your Account.
b. Thirty (30) days after the expiration of the deadline for the completion of the certification and verification process of your identity, if the information provided by you has not been confirmed, in accordance with the provisions of the Anti-Money Laundering Regulation.
c. Immediately upon submission of your request for an indefinite period of exclusion from the Games.
d. If it has been found or if there are valid, reasoned and strong indications that part or all of the information provided by you for the creation of your Electronic Account is untrue or inaccurate.
e. If twelve (12) months have passed since your Account was Inactive.
f. f If twenty-four (24) months have passed since the Account was “Blocked”.
g. For other reasons such as suspicion of fraud, collusion or violation of the terms of this Contract etc.
bet365 will provide clear reasons and respective information and data which will justify its decision to close your Account.
You understand that:
a. You are not allowed to create a new Electronic Account before twelve (12) months have elapsed from your previous account closure, and that from this prohibition the case b’ above is excluded, provided that the above case d' does not occur.
b. The closure of your Electronic Player Account terminates the contractual relationship between you and bet365 and all the details of your transactions and Participations made using your Account, as well as any other item or data held by bet365 on the occasion and in execution of obligations of the parties in the context of the contractual relationship, are observed by it in the form, manner and for the time provided in the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the existing provisions.
c. If there is a credit balance in your Electronic Account, closing according to the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended, bet365 shall pay this balance to the account that has been declared as soon as possible and in any case, within three (3) working days after the closure of the Electronic Account, in compliance with the provisions of the Anti-Money Laundering Regulation.
d. In the event that at the closing of your Electronic Player Account your Account is "Temporary", no winnings are paid to you and bet365 shall clear the credit balance of your Account, subject to the provisions of the Anti-Money Laundering Regulation.
e. In the event that when closing your Electronic Player Account, bet365 knows or has serious indications or suspicions that the money in the Account, regardless of amount, constitute or are related to products of criminal activities or linked to the financing of terrorism, apply the relevant provisions of the provisions of L. 4557/2018 (A' 139) and Anti-Money Laundering Regulation.
5.3 Limits and Restrictions of Gaming Behaviour
This section of this Contract describes the Limits set in the Gaming Activity. The Limits are set either in the context of the compliance with the provisions of the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (GG B' 3265), as amended and the Instructions of the HGC or due to a special provision set out in more specific Terms of this Contract. Below are the following types of Limits:
5.3.1 Limits set by the Player (You):
The limits to be set by You, in accordance with the provisions of the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (B' 3265), as amended and this Contract, are the following:
a. monetary limit, in terms of the maximum deposit amount (Deposit Limit)
b. monetary limit, in terms of the maximum amount of loss (Loss Limit), and
c. time limit for the maximum time of Participation (time limit) in Other Online Games and in betting on virtual events, of which the result is determined by using a random number generator (Random Number Generator).
The above limits are set at a daily level, from 00:00:00 to 23:59:59 time of that calendar day, or weekly, from Sunday to Saturday, or monthly from the first day of the month to the last day of that month.
5.3.1.1 You comprehend the following regarding the functionality and expediency of setting the above limits:
a. That you are obliged to set the above limits, according to the number 79835 EX 2020/24.7.2020 decision of the Minister of Finance (GG B' 3265), as amended and the Principles of Responsible Gaming.
b. That you have to set the limits, guided by a prudent playing behaviour commensurate with your abilities and being aware of the dangers that your involvement with the Games entails.
c. That you can modify the above limits, after the period for which they were set, with the exception of the modification of existing limits to the strictest, which applies immediately.
d. That you will be notified with an information message from bet365 as soon as you exceed 80% of the case limit, according to the provisions of the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
e. That in case of termination of your Participation due to the maximum time limit being reached, you are not allowed to Participate in Games for the remaining time period until the expiry of the limit.
f. That in the event that with your forthcoming Participation, you will exceed the limit of the maximum amount of loss (Loss Limit), you are allowed to continue your Participation provided that, with the placement in which you will proceed, you will not exceed the maximum loss limit set.
g. That the above time limit, of your maximum time of Participation (time limit), is set at a daily level, from 00:00:00 to 23:59:59 time of that calendar day, or weekly, from Sunday to Saturday, or monthly from the first day of the month to the last day of that month.
h. That as Participation time is counted only the time of your actual Participation in Other Online Games, including virtual events, of which the result is determined by using a random number generator (Random Number Generator). The login time in the Website and/or the app, and/or the client software, without your active participation in Games (e.g. by placing a bet, wager etc) is not counted towards the calculation of the maximum Participation time limit.
When you register and accept the terms of this Contract, you are obliged, before you even Participate in the Games, to set in each limit a specific price of your choice. A “no limit” preference will not be allowed. bet365 ensures that you can enter the desired value for each limit. In the event that default values are used, the scale of these values is structured in a way that for you to have as many options as possible and to make sure that the Limit setting system useful and functional. In the event that you wish to set an amount not included in the options, you may select “Other” and enter your desired value.
With regard to the modification of a limit, it takes place after the period for which the specific limit has been set, unless it is a modification to a stricter one, which applies immediately. Thus, you understand, for example, that if you set a limit on a monthly basis and then modify it, the modification will take effect on the 1st day of the month following the one you modified that limit, unless it is a modification to a stricter limit, whereupon it applies immediately. Similarly, if you set a limit on a daily or weekly basis and then modify it, the modification will apply, respectively, from the next day on which you have modified that limit or from the 1st day of the week following that which you have modified it, unless it is a modification to a stricter limit, in which case it applies immediately.
5.3.2 Limits defined by the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended.
The limits set by the decision of the Minister of Finance number 79835 EX 2020/24.7.2020 (B' 3265), as amended are the following:
a. The limit of twenty four (24) hours of the maximum duration of the Gaming Session.
You understand that this specific time limit operates, is calculated and applied independently of the time limit of the maximum participation time limit and that these two limits should not be confused with each other. For the calculation of the limit of twenty-four (24) hours maximum duration of the Gaming Session, the time is counted from the moment you log-in to the Website using the registration data (log in) and the time is calculated regardless of whether you Participate in the Games or simply browse the Website or remain connected to the game software (client software).
b. The limit of twenty (20) Euros is for the maximum amount of Participation in Other Online Games, the result of which is extracted with a random number generator (RNG).
You understand that this limit is applied per Game Cycle and its calculation is based on the minimum unit of participation ("bet", "denomination").
c. The limit of one hundred and forty thousand (140,000) Euros, as the maximum amount of profit in the Other Online Games, the result of which is extracted with a random number generator.
You understand that this limit applies per Game Cycle and for its calculation all the additional Game Rewards that may be provided are collected (e.g. Bonus rounds), excluding any Jackpot award.
d. The limit of five hundred thousand (500,000) Euro as the maximum amount of reward that can be awarded by a Jackpot.
You understand that this limit does not apply to prizes in Poker Games and/or variations of those held in the form of Poker Tournaments.
e. The limit of the maximum amount of profit per Bet, which may not exceed five hundred thousand (500,000) Euro except with the agreement of bet365 and the Player.
5.3.3 Limits and restrictions set by bet365.
bet365 may set individual limits for the amount of Participation and the maximum amount of profit per Bet or other Game up to the amount provided each time in the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended. The types or categories of these limits are specified in the Games Guide which you may find clicking here, and may relate to one or more of the following:
a. Participation amount limit.
The minimum amount per bet is 0,10 Euros
b. Maximum profit limit per Bet.
The Gaming Guide sets the individual limits of the maximum amount of profit per Betting event, sport and/or event up to five hundred thousand (500,000) Euros, which is the maximum limit set by decision 79835 EX 2020/24.7.2020 of the Minister of Finance (GG B’ 3265), as amended. The maximum winning amount per Bet applies to all Players. You understand that in the case of Participation in multiple choice Betting events for which there are different individual limits, at sport and/or organization level, the above limit is equal to the sum of the maximum individual limits set by the License Holder at sport and/or event level. bet365 implements a special acceptance procedure of your request to increase the maximum payout limit for a particular Betting event, provided that, with the increase, the Limit will not exceed the amount of five hundred thousand (500,000) Euros or the sum of the maximum individual limits set by the License Holder at sport and/or event level, in case there are different limits for each of them. Such request can be made via the bet365 Website.
c. You understand that bet365 has the right to unilaterally restrict your Gaming Activity (Participations, return of winnings) and/or the transactions (withdrawals) if it considers that there is a risk of illegal actions, based on factors, such as the amount of financial risk, the type of game, the frequency of Participations, the frequency and amounts of withdrawals from your Account, the amount of the expected return, the characteristics and qualities of you as a person (such as profession, financial status, gaming behaviour, reputation, past, facts and information on the basis of which your influence or that of your relatives or persons closely related to you can affect the outcome of already offered purchases, your relationship with other License Holders), the strong possibility of creating an unfair partnership between Players, information and data for the valid questioning of the inviolable character of an offered market etc.
d. You understand that bet365 has the right to limit the Gaming Activity (Participations, return of profits) and/or the transactions (withdrawals) during the implementation of the reward/loyalty programs that bet365 applies, according to the rules of these programs and provided that the Player participating in these programs has full knowledge of the rules and has consented in advance to their implementation.
e. You understand that bet365 has the right (but also the obligation) to limit your Gaming Activity (Participations, returns of profits) and/or the transactions (deposits/withdrawals), in the context of application of the Principles of the Responsible Gaming, if the information available shows you display a problematic playing behaviour.
5.4 Rewards - Loyalty Programs and Bonuses
You understand that:
a. bet365 may reward Players by implementing reward/loyalty programs, the terms and conditions of which are formulated and promoted, in compliance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
b. The terms and conditions of each program are applied in the same way to all Players who meet the conditions provided on a case-by-case basis for joining the program or any of its individual parts.
c. bet365 may at any time, at its sole discretion, remove or modify any program for any reason. Subject to the provisions of 'd' below, bet365 shall not change or revoke a reward that has already been granted.
d. bet365 may modify or revoke the reward already awarded if it is proven that you received this reward inadvertently or fraudulently knowing that you do not qualify or that the reward is likely to have been awarded on a transaction basis and/or practices carried out in violation of the law, users and transactional ethics, the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the Regulation on Anti-Money Laundering.
e. Where any term of an offer or promotion is breached or there is any evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments, Free Bets, refund payments, Bet Credits or any other promotional offer results in guaranteed player profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the enhanced payment, Free Bet, refund payment or Bet Credit element of such offers and/or void any bet funded by the Free Bet or Bet Credits.
5.5 Jackpot
You understand that:
a. Jackpot is any fixed or progressively increasing value or combination thereof awarded to Players, which is regulated by the Game Developer or bet365, at Game level or Game interface level or system level or any combination of the above.
b. It is not allowed for two or more License Holders to have a joint Jackpot.
c. The maximum reward limit that can be given by a Jackpot may not exceed the amount of five hundred thousand (500,000) Euros and any excess of the above amount, which has been collected based on the Participation of the Players, must be transferred to another Jackpot.
d. In any case of reduction of the amount accumulated based on the Participation of the Players or the repeal of the Jackpot, the amount of the impairment or the amount accumulated based on the Participation of the Players at the time of the repeal, must be transferred to another Jackpot within three (3) months from the date of the impairment or repeal.
e. A winning Player shall be informed of the odds of a Progressive Jackpot being awarded continuously until the end of the ongoing Game.
f. Information on the award of a Progressive Jackpot shall be provided to all Players participating in it at the time of the win in a manner comprehensible to you and regardless of the means you are using to access your Electronic Account.
g. Information on the amount of the Progressive Jackpot, as formulated after the prize is awarded, shall be provided to all Players participating in the Jackpot at that time, regardless of the medium used by each Player to access their Electronic Account.
h. In cases where a Progressive Jackpot is to be terminated (e.g. malfunction, loss of connectivity, unexpected termination), Players shall be given a clear indication that it is not working due to an imminent termination and cannot be won.
i. Reactivating a Progressive Jackpot from interruption shall be performed with exactly the same parameters as it was before.
j. If the Progressive Jackpot works in conjunction with another Game (e.g. base game) and the Return to Player requirement is met only when Progressive Jackpot contributions are included, the other Game is only available when the Progressive Jackpot is available.
k. With the Gaming Guide, which you can see here, you may be informed regarding the Jackpot features and the Progressive Jackpot, at least with regards to:
aa. The maximum prizes and/or time limits that may exist for Progressive Jackpot Features.
bb. The way in which the Progressive Jackpot is financed and determined.
cc. Whether there is a minimum entry fee for a Player to win a Progressive Jackpot.
dd. The rules that apply to simultaneous wins and payouts, in the event that multiple wins of a Progressive Jackpot occur at about the same time and there is no way to know which Jackpot happened first.
5.6 Responsible Gambling/ Responsible Gaming
You understand that bet365 applies the Principles of Responsible Gaming, based on a consistent and coherent strategy that has been developed to minimize the negative effects on Players from their Participation in the Games. In this context, you understand that bet365:
a. Ensures that the organization and conduct of the Games is reliable and safe, in accordance with the rules of public order, public interest and the applicable regulatory framework. In addition, when conducting the Games, persons under the age of 21 are excluded, as well as vulnerable social groups and the conduct of Games will not endanger public health, safety, legality and transparency of transactions.
b. Monitors and is constantly informed about the developments regarding the Principles of Responsible Gaming and problem gambling and utilizes the findings of modern research in this field.
c. Provides to all bet365 Websites a special section with information about Responsible Gaming which you may find here, where you can find, among others, information about the age at which someone is allowed to Participate in Gaming, how the Participation decisions should be made, what are the Principles of Responsible Gaming, what constitutes problem gambling behaviour, what are the harmful consequences and risks of overexposure to Gambling, what is the hotline for the provision of support consulting services, etc.
d. Develops a special methodology and tools for the evaluation of the Gaming Activity for each Player who Participates in the Games conducted, in order to identify and classify the risk of the development of the normal Gaming Activity of a Player to problem gaming behaviour.
e. Urges with discretion and confidentiality the Players to Participate in the Games according to their financial possibilities.
f. Discreetly and confidentially urges Players who show signs of problem gaming behaviour to take regular cooling-off periods or to temporarily abstain from Playing for twenty-four (24) hours, as provided in the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
g. Urges with discretion and confidentiality the Players who show problem gaming behaviour to proceed with their temporary or indefinite exclusion, in accordance with the provisions of decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended.
h. Makes available to Players and any interested party tools (tests) of self-assessment, regarding their attitude towards Gaming which you may find here and urges them to evaluate this attitude, at the same time informing that:
aa. The test is anonymous and accessible to everyone and can be done by anyone without the need to register (log up) or log in to the Website.
bb. Anyone interested can take the test at any time and as many times as they wish.
cc. The test is performed in a fully automated manner and the processing of the answers given to the interested party is absolutely necessary for the production of the results, which are available exclusively to the person conducting the self-assessment and are not collected, stored, disposed of or otherwise processed in the Holder's IT systems.
dd. Allows the interested party to store the test results locally on their device, indicating the date and time it was generated.
ee. In the event that, for any reason, the test is not completed, the interested party should repeat the process from the start.
i. Advises with discretion and confidentiality the Players who have problem gambling behaviour, to seek help by contacting special structures and counselling centres and/or rehabilitation.
j. Blocks the Player and closes the Electronic Account, based on a court decision or request of their legal guardian.
k. Has the right, in its reasoned judgment, to temporarily or indefinitely exclude the Player, if from the data of the Gaming Activity, the information it has and the relevant policy implemented, it becomes evident that the Player has problematic gaming behaviour and, despite its repeated urgings, the Player has not been excluded.
Under the terms of this Contract, you consent to the evaluation of your Playing Activity in order to apply the Principles of Responsible Gaming, and you are informed and understand that the relevant obligations of bet365 are imposed by the provisions in force and aim to protect both you and of society at large.
5.7 Exclusion of Players
With this Contract, bet365 informs you that you may, upon your request, temporarily withdraw or temporarily or indefinitely exclude you from your Participation in the Games, and that:
a. The application is submitted through your Electronic Player Account.
b. By submitting a request for temporary abstention (“Time-Out”), bet365 Blocks your Electronic Player Account and keeps it Blocked for twenty-four (24) hours.
c. By submitting a request for temporary exclusion, bet365 Blocks the Account for at least a month.
d. By submitting a request for exclusion of indefinite duration, bet365 blocks your Electronic Player Account and terminates the contractual relationship. bet365 informs you that the settlement is carried out in accordance with the provisions of paragraph 5.2.4. The re-creation of an Electronic Player Account can be carried out at your request and in accordance with the provisions of decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the Anti-Money Laundering Regulation, provided that at least twelve (12) months has elapsed from the start of the block and a new Contract is concluded.
e. In case of temporary or permanent exclusion, you, by accepting the terms of the Contract, provide your explicit consent for your registration to be added to the register of excluded persons kept by bet365, as well as in the register of excluded persons kept by the HGC.
f. Your registration in the registry of excluded players kept by the HGC will result in your exclusion from the Participation in the Games of all License Holders.
g. No deposits in your Electronic Player Account will be allowed before bet365 cross-references the player's information to which such Account corresponds with the information kept at HGC's Excluded Persons Registry.
h. bet365 or its Affiliates do not send any commercial communication material to Players in a state of temporary abstention, temporary or indefinite exclusion.
i. bet365 has the right, in its reasoned judgment, to temporarily or indefinitely exclude you, if from the data of the Gaming Activity, the information it has and the relevant policy that applied, it becomes evident that you display problematic gaming behaviour and, despite its repeated urgings, you are not excluding yourself.
j. bet365 urges and encourages you to seek help and support from a rehabilitation centre operating in Greece.
5.8 Money Transfer
You understand and accept that:
a. Payments of Participation and profit redemption arising from the Participation are only made to and from bet365, without the mediation of a third party, except for Payment Service Providers established and operating legally in Greece or in another Member State of the European Union or the European Union or the European Economic Area.
b. Deposits made into the Electronic Player Account are interest free.
c. The transfer of funds between Electronic Accounts is prohibited.
d. With the deposit of an amount by you in the Electronic Account, your full knowledge and explicit acceptance that this is done for the sole purpose of his Participation in the Games is presumed.
e. bet365 reserves the right to withhold funds from your Electronic Account corresponding to any charges and/or commissions, fees charged and general costs incurred, provided that these have been made known in advance to you and not in the decision 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and the existing provisions.
f. bet365 must, upon your request, send a report of the status of your Electronic Account to your registered email or postal address, within one (1) month and is obliged to include in this report all the Participations and financial transactions carried out during the reporting period, as well as sufficient information so that you can compare the requested data with the corresponding ones that you may keep.
g. Electronic Accounts that are "Inactive" and still have a credit balance are protected by technical and organizational security measures from illegal access to them or the illegal withdrawal of funds.
h. In the event that your Electronic Account incorrectly credits winnings that you are not entitled to, these amounts belong to bet365 and are deducted from your Electronic Account, after correcting the incorrect credit and providing you with detailed information, without the need for your cooperation. In the event that the balance of your Electronic Account is not sufficient to deduct the amount of money that was incorrectly credited, you owe the difference to bet365 and the latter has the right to withhold, without notifying you, any amount credited to your Electronic Account and up to the amount of the difference.
i. You may request the withdrawal of any credit balance of your Account, provided that all the necessary information may be requested from bet365 in order for the relevant procedures to be implemented in accordance with the provisions of the Anti-Money Laundering Regulation and the relevant provisions.
j. bet365 is responsible for ensuring the legality and validity of the transactions, to the extent that is appropriate to it and for this purpose, it must take every possible measure based on common knowledge, experience and perception, technological and/or functional, organizational, operational for the control of both deposits and withdrawals, even after their completion.
k. bet365 has the right to refuse and cancel the transaction, even after its completion, if they become aware of any evidence that reasonably justifies the questioning of its legality and validity, regardless of whether such information has been collected by it or falls into its knowledge from a person with whom it legally cooperates for the organization and conduct of the Games or by another, legally competent body or authority.
l. By accepting the Contract and the Privacy Policy, You expressly consent to the processing by bet365 of the data relating to your bank account number, in order to process the Financial Transactions between You and bet365, but also any verification of your identity, which you provide in the context of serving the purpose of the Contract.
m. bet365 sets the specific time within three (3) working days from the submission of the Player's withdrawal request, in which it undertakes to issue a relevant payment order, in compliance with the Anti-Money Laundering Regulation and the provisions in force.
n. bet365 has the right to provide you with the possibility of early redemption (Cash Out) of the Bet, in already made Betting purchases, defining, at its discretion, the value of the early redemption, which is offered to you each time.
o. Early redemption (Cash Out) of a Betting purchase, takes place only if you accept the early redemption through your Electronic Account, this acceptance cannot be revoked and constitutes your complete and unconditional resignation from the initial return of the early redeemed the subsequent outcome of the Betting event.
p. bet365 does not offer Games played in any currency other than Euros.
q. bet365 informs you that, if it finds that you have attempted or are attempting to make transactions or have made transactions through payment accounts to which you are not a beneficiary, it will cancel the transactions, prohibit any transactions and Participations with the use of these accounts, the capital deposited shall be refunded to the beneficiary of the payment account and no winnings will be paid.
5.9 Withdrawals
5.9.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder and bet365 will verify your identity before any withdrawal is completed.
5.9.2 Processing of withdrawals executed by clicking 'Withdraw' on the Website, subject to there being sufficient funds in your Electronic Player Account.
5.9.3 bet365 is committed to issuing a payment order within, the latest, three (3) working days from the submission of your withdrawal request. More information about withdrawals can be found here.
5.10 Player Winnings Taxation
You understand that any profits arising from your participation in the Games taxed, where appropriate, under the circumstances of L.2691/2001 (A' 266) "Ratification of the Tax Code Provisions inheritance, gift, dowry and Parental Benefits Profit from gambling", as the case may be. You understand that bet365 is obliged to withhold the tax corresponding to your profits and pay it to the Greek State.
For further information on how the withholding tax will be applied please see our Withholding Tax Help page.
5.11 Certification of Profits
You understand and accept that:
a. You have the right to receive, upon request, a certificate for the total winnings paid in the previous year of your request, under the conditions and procedure provided in the Anti-Money Laundering Regulation and bet365’s internal policy.
b. The certificate is issued only if your complete details are certified and verified in accordance with the Anti-Money Laundering Regulation and the existing provisions.
c. bet365 has the right to refuse to issue a certification of winnings, in accordance with L. 4557/2018 (A' 139) and Anti-Money Laundering Regulation.
The above applies proportionally to the issuance of a certificate of winnings in the case of creating an Electronic Roaming Account in accordance with the Anti-Money Laundering Regulation.
5.12 Cancellation of events, Participations and Transactions
5.12.1 You understand and agree that bet365 has a policy of cancelling Events and/or Participations and/or transactions and, in this context, either as a precautionary or repressive:
a. Examines and evaluates any element or information that comes to its knowledge and affects the integrity of the organization and conduct of an event.
b. Has the obligation to cancel the offer of events and/or to suspend the settlement of Participations and/or transactions related to cancelled offer:
aa. When it has sufficient evidence to challenge the inviolability of an offered market and/or when it has sufficient evidence that, on the occasion of the offer of that event, Suspicious or Unusual Transactions were carried out or are being attempted or are being attempted in accordance with the Anti-Money Laundering Regulation the existing provisions and/or when it has sufficient information to create an unfair partnership between Players or sufficient evidence from which it appears that the integrity of the Games is at stake.
bb. When it has sufficient information that the organization and/or conduct of the offered events took place in violation of the existing provisions or the rules of conduct of the Game provided in the Game Guide.
cc. By order of legally competent authorities.
dd. When bet365 has reasonable indications and information that you have used the Website in a way that constitutes a breach of any the Regulatory Framework and the terms of this present Contract.
c. May cancel the offer of events and/or suspend the settlement of Participations and transactions related to a cancelled offer, if it proves that a human or technical error has occurred in the offer of the event or in the acceptance of the Participations and related transactions (e.g. error of indication of the offered returns, error in odds, error of time of acceptance of the Participation, error of debiting or credit of the Electronic Account, etc.).
d. Implements the cancellation policy by treating the same or similar cases by taking the same or equivalent measures, against all Players who appear to fall within the scope of this policy.
e. Takes all necessary diligence and measures, so that the policy of cancellation of the offer of purchases and/or suspension of the settlement of the Participations and transactions related to the cancelled offer, is implemented in time and in a reasonable time from the occurrence of the facts and the knowledge of the reasons the relevant decisions.
f. Has the right to provide in the Game Guide special cases of cancellation of Participations due to violation of the rules of a Game or Group of Games, as well as to apply rules and procedures for redistribution of odds and winnings, when a cancellation of Participations by bet365 effects the odds of other Players who are not responsible for the actions justifying the relevant decisions.
5.12.2 Further, you understand and agree that:
a. All bets/wagers are placed at your own risk and discretion.
b. bet365 only accept bets/wagers made online (including via mobile device or downloadable applications on a mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.
c. It is your responsibility to ensure that the details of your bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled.
d. Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use.
5.13 Bet/Wager Confirmation
5.13.1 Bets/wagers will not be valid if there are insufficient funds in your account.
5.13.2 A bet/wager that you request will only be valid once accepted by bet365's servers. Each valid bet/wager will receive a unique transaction code. bet365 shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.
5.13.3 Notwithstanding the above, if bets/wagers are placed via a credit or debit card, they are not valid until bet365 has received payment in full. The bet/wager will be automatically void if bet365 has not received the payment prior to the relevant event commencing.
5.13.4 Should a dispute arise, you and bet365 agree that the bet365 transaction log database will be the valid source of reference.
5.14 Settlement and Payouts
5.14.1 The 'To Return' calculation available on the Website is for information purposes only, and all bets will be calculated using the stake/risk at the odds accepted. In multiple bets/parlays with a void selection(s) the 'To Return' figure is reduced accordingly.
5.14.2 Should a Player include a non-runner or void selection in a multiple bet/parlay, the bet will be settled on the remaining selections.
5.14.3 Winnings from settled bets/wagers are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and bet365 reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
5.14.4 Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, bet365 reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
5.14.5 In-Play betting: Where bet365 has reasons to believe that a bet is placed after the outcome of an event is has become known, or after the selected participant in the offered event or the team which has been selected by the player have already gained a material advantage as regards the outcome of the respective offering (e.g. a score, sending off for the other team etc.) bet365 reserves the right to void the bet, win or lose.
6. PERSONAL DATA
bet365 informs any interested party that a Privacy Policy is implemented, in accordance with the General Data Protection Regulation [Regulation (EU) 2016/679] and l.4624/2019 (137), which is made available on its Website.
The processing of personal data is carried out in accordance with the Privacy Policy and includes, but is not limited to, the purposes of the processing, the categories of data to be processed, the information that bet365 is required to provide to the data subject, identity and the details of the controller or his representative, the time of data storage, the rights of the subjects, the technical and organizational security measures and any other necessary arrangements, information and procedure, which the interested party is required to know. The contact details of the data protection officer and the competent supervisor of personal data are data.protection@bet365.com.
We hereby inform you that:
a. In the context of the organization and conduct of the Games, the legal basis for the processing of your personal data is the conclusion and execution of the Contract. Where necessary, your data may be subject to automated processing, including profiling.
b. By accepting the Privacy Policy, you are being informed and agree to the processing of your Personal Data in accordance with the terms there in here.
c. bet365 must comply with the General Data Protection Regulation [Regulation (EU) 2016/679] and L. 4624/2019 (A’ 137), to take the appropriate technical and organizational measures to prevent any illegal processing of the data and identify Players with technical or other means that can reasonably be used by third parties and to ensure that the company itself, any processors, as well as those who have a working, project or mandated relationship with it, do not disclose the identity of the persons they know to be participating in the Games or have made any profit or lost any amount of money from the Participation and do not disclose, for any reason, their personal data and information without the prior written consent of the data subject, unless such consent is required when the data are made available under the obligations of bet365 and those who maintain a working, project or order relationship with it, are subject to law.
d. When consent is required, you as the data subject have the right to revoke it at any time, however the revocation of the consent does not affect the legality of the processing based on the consent before its revocation.
e. You, as the data subject, are informed of any modification or extension of the purposes of the processing and the categories of data to be processed in order to consent again, otherwise this Contract is automatically terminated.
f. You, as the data subject, are obliged to immediately inform bet365, in the event that the data registered during your registration on the Website, have changed, either by updating the details of your Electronic Account, or by contacting bet365, subject to the provisions of the Anti-Money Laundering Regulation.
g. The HGC, as well as any other competent public body or authority, have access to and are allowed to process the data, when such processing is necessary for the performance of a task performed in the public interest or in the exercise of the public authority assigned to them.
h. You hereby acknowledge and agree that you have been informed of bet365’ Privacy Policy, otherwise this Contract may not be entered into.
7. LIMITATION OF LIABILITY
bet365 shall not be liable to you for problems, malfunctions, technical failures, failures of your equipment or software, interference or attempts to interfere with the network and its systems and components, which are not the result of gross negligence or fraud. bet365, its employees or its affiliates, shall not be liable for loss of profits caused by the interruption and / or cancellation of Events, for errors in data entry, storage and / or processing of registered data, for incomplete and inaccurately transmitted data, not subject to gross negligence or deceit of bet365, its employees or its affiliates.
7.1 bet365 does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in bet365's absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to bet365. bet365 will void any bet/wager where it determines in its absolute discretion that such betting/wagering has taken place.
7.2 Where the Website contains links to third party websites and resources, these links are provided for your information only. bet365 has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party's website, product or services.
7.3 bet365 will not be liable for any errors in respect of bets or wagers including where: (i) there is an Obvious Error in the relevant odds/spreads/handicap/totals/Cash Out amount displayed by bet365; (ii) bet365 continues to accept bets or wagers on closed or suspended markets; (iii) bet365 incorrectly calculates or pays a settlement amount, including where a bet is Cashed Out for the full settlement amount; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product, provided that all those instances above are not attributed to bet365 or its employees or its representatives / agents’ gross negligence or wilful misconduct.
7.4 Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the bet365 revised price. Where a revised price is deemed less than 1.001 then bets will be void.
7.5 Where there is sufficient time before the start of an event, bet365 will endeavour to contact the Player and may in our absolute discretion allow the option of cancelling the bet.
7.6 Incorrect Count/Line/Spread/Handicap/Total - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the count, line, spread, handicap or total taken at the bet365 revised price except for the following situations:
i) Where a revised price is deemed less than 1.001 then bets will be void.
ii) Any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.
7.7 Incorrect Cash Out Amount - Prior to the start of an event, In-Play or after the event, any bets that have been Cashed Out by the Player, where the Cash Out amount is incorrect (due to an error in the underlying price), will stand and be resettled at the correct amount.
Where a selection is Cashed Out following an incorrect result the selection will be resettled on the correct result.
8. CUSTOMER SERVICE
You understand that bet365 has set up and operates a dedicated customer service unit, which operates 24/7. You can communicate with bet365 via email, live chat or post. For further information please see our Contact Us page on the Website.
You can find here a list of frequently asked questions (FAQs), through which you can search for answers to frequently asked questions about the conditions of organization, conduct and Participation in the Games.
bet365 has an obligation to serve you and respond to your requests, questions and queries, in a timely and valid manner. You will be explicitly informed by bet365 in any case that the conversation with its customer service department is recorded, as well as in any case that the communication is followed by an evaluation of the service by You, in an automated or non-automated way.
For your communication with customer service, bet365 does not charge and you are only charged for the charges of the telecommunications provider you use. Alternatively, you may send your request in the following link without charge.
9. PLAYERS CONTACT
a. bet365 communicates with you and provides general information through posts and messages to your Electronic Account or with notifications to the e-mail address stated by you, during the creation of your Account or, the most recent email address You registered on your account.
b. The notification is considered to be received by you on the date of transmission.
c. You are not allowed to use more than one e-mail address at a time, either for Participation purposes or for information/notification purposes.
d. In order for bet365 to legally send commercial communication material to you, you must have previously accepted electronically the possibility of sending such material by a procedure separate from that provided for the acceptance of the Contract.
e. bet365 allows you to stop receiving commercial communication material at any time by revoking your consent at the following link
f. For the purposes of this Contract, the above communication of bet365 to You is stipulated to constitute written communication.
g. The legal and regulatory framework governing the conduct of Games is posted on HGC's website see here: https://www.hgc.gov.gr/index.php/nomiki-vivliothiki
10. COMPLAINTS
10.1. If you have any complaints, disputes or questions, you may contact us through the Contact Us page of the Website. We are available to respond to your queries 7 days per week and 365 days of the year. We shall consider any queries or requests you may have within a reasonable time and shall endeavour to provide a response to you within a timely manner. You may also contact us to leave feedback on our service.
10.2. Should you wish to make a complaint, you may do so by submitting a complaint via the Complaints section on our Complaints Procedure page. Please note that all complaints must be made within 48 hours of the day after the event took place, which gave rise to the complaint. When submitting your complaint, you must provide a copy of your Identity Card, Passport or equivalent document and include the following:
a. Full Name and father’s first name;
b. Date of birth;
c. Valid ID or Passport Number;
d. Full address of your permanent residence;
e. Email address and desired communication method;
f. A detailed description of the complaint (including details such as the time, event, the reasons you are invoking or/and the persons involved)
g. Evidence you may have in your possession in support of your complaint,
bet365 will not consider vague or ambiguous complaints or complaints which are submitted in an abusive way.
10.3 bet365 will examine your complaint and in all instances will update you in regards to your complaint within ten (10) days after its submission.
10.4. If you are unhappy with bet365's response, you may within 10 days’ request for the HGC to examine your complaint. Your respective request to the HGC shall be communicated by you to bet365, which shall communicate immediately to the HGC its reply and the complaint’s particulars.
11. INTELLECTUAL PROPERTY
a. bet365 and its group companies are the sole beneficiary of the trademark “bet365”, of the domain name and the content of the Website it has created. This information is protected by the applicable law and you do not acquire any intellectual property rights in it through the use of the Website and the provision of the services offered through it.
b. By accepting this Contract, you declare knowing that the above information constitutes the property of bet365 or its affiliates or third parties from whom bet365 has obtained a relevant license.
c. No one may reproduce, convert, store, copy, republish, upload, post, transmit or distribute by any means or manner, or include in any website or application, public or private system or electronic retrieval service including but not limited to text, graphics video, messages, code and/or software, the above intellectual property assets without prior express, written, consent of bet365.
d. The commercial use or exploitation, reproduction, conversion, storage, copying, republishing, uploading, posting, transmission or distribution in any medium or any way, display and use on any other website or application, public or private system or service of electronic retrieval, including but not limited to text, graphics, videos, messages, codes and/or software of the intellectual property assets are prohibited without the prior express and written consent of bet365.
12. DISPUTE RESOLUTION
a. All disputes arising out of or in connection with the Contract are the sole jurisdiction of the courts of Athens.
b. In the event of a complaint, dispute, disagreement or questioning arising out of or in connection with the Contract, bet365 and you must make every effort to settle the dispute amicably, in accordance with the provisions in force, after first notifying the HGC of the details and data relating to the dispute and announcing your intention for a friendly settlement.
c. Where no amicable settlement of the complaint or dispute is reached, the parties in this present Contract (i.e. bet365 and you) will contact one of the Alternative Dispute Resolution Bodies (ADRs) registered in relevant Registry, maintained in accordance with its provisions under Joint Ministerial Decision number 70330 MF/2015 (B' 1421), as it applies each time, after informing the HGC of the details and data relating to the complaint or dispute and at the same time disclosing bet365's and your intention to settle.
d. The HGC may prohibit the parties from settling the dispute amicably or addressing them to the Alternative Dispute Resolution Bodies (ADRs), if the evidence of the case shows that the outcome sought by settlement/resolution is contrary to or circumvents the existing provisions and conditions of the Contract.
e. The settlement/resolution reached does not invalidate the right of the parties to appeal to the competent courts, for the protection of their rights, unless they have waived this right.
f. The settlement reached between the parties does not invalidate the right of the HGC to carry out the inspections required by law and to impose the administrative sanctions provided for in the provisions in force.
13. EVIDENTIARY EFFECT
a. The Contracting Parties agree and accept that orders, data and transactions transmitted electronically via the Internet are automatically recorded in a file and provide a place of complete proof as to the time of registration and their content. Also, that the storage of your Participation in the Central Information System of bet365 constitutes a complete proof for all the data and information of the Gaming Activity.
b. The data registered in the Central Information System of bet365, as well as the books and data, published and kept for accounting or supervisory purposes in printed or electronic form, including copies and excerpts thereof, have full probative value as to the records they contain.
c. In case of an incorrect transfer order from or to your Electronic Account, you expressly waive the right to request the cancellation of the order and the legal deed drawn up accordingly.
14. ASSIGNMENT
You understand that it is expressly prohibited to assign or transfer any right and/or obligation arising from this Contract to any third party, natural or legal person.
15. DURATION - TERMINATION OF CONTRACT
a. The Contract lasts for as long as bet365 legally provides its services under the Licenses and you make legal use of these services, in accordance with the terms of the Contract and the applicable provisions.
b. This Contract may be terminated at any time without notice by the parties.
c. Termination of this Contract takes place either by your request to close your Electronic Account, a template of which is available on the bet365 Website at the following hyperlink here and which you can complete and submit electronically to the email address support-eng@customerservices365.com, or by closing your Electronic Account by bet365, in accordance with the terms of this Contract and the applicable provisions.
d. The termination must be sent to the counterparty and entails, from the date of its notification, the termination of the Contract, the closure and settlement of your Electronic Account, in accordance with the law.
The following terms of this Contract shall remain in force even after termination or dissolution in any way: 5, 6, 7, 11, 12, 14.
16. OTHER TERMS
a. The terms of this Contract, as well as the corporate policies and texts to which they refer, constitute the complete agreement of bet365 with you on the matters governed by the Contract and these policies.
b. For any matter not regulated by this Contract, the provisions in force, which shall prevail over any term of this Contract in conflict with them.
c. In the event that any term of this Contract is declared invalid or null, the validity or power of the remaining terms will not be affected.
d. bet365 is entitled, following the relevant approval of the HGC, to adjust a term, which may be considered invalid or null, in order to eliminate the reason for invalidity or lapse, but to preserve, as far as possible, its content.
e. This Contract is governed by Greek Law. Any dispute or tort that arises under the Contract or on its occasion, including any trial during enforcement or taking any precautionary measure, will be the exclusive jurisdiction of the Courts of Athens.