bet365’s aim is to ensure that all customers always have a great experience when using our services. However, we recognise there are occasions when we may not have been able to meet your expectations, and when this occurs, we would like you to Contact Us as soon as possible so we may resolve your concern quickly and fairly.

Our customer service team is highly trained to resolve any queries in order to provide a satisfactory outcome. On the rare occasions where this is not possible, you can request for your complaint to be escalated to a senior team member, who will independently review and seek resolution to your complaint.

Should you wish to raise a complaint, you can do so by completing and submitting a Complaints Form. Alternatively, should you wish to discuss your query further, then please Contact Us.

Upon receipt, your complaint will be assigned to an individual member of bet365's Customer Service team to assess. We will endeavour to respond within 48 hours.

If you are not satisfied with our response, you can request an escalation which will be overseen by a member of our Customer Service Management team. This should be viewed as bet365’s final response.

If you are not in agreement with our final response you can refer your complaint to the European Consumer Centre - Greece (here).

You can also raise your complaint to the Hellenic Gaming Commission (HGC).